Concierge Attendant

1 week ago

Perth, Australia Scentre Group Full time

**Our Story**

Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world’s leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space.

Every day, our people play a vital role in our purpose to ‘create extraordinary places, connecting and enriching communities.’

**Your opportunity**

As a Perm Part time Concierge Attendant at **Westfield Whitford City **, you’ll be joining a diverse and inclusive team. Your focus is to ensure our customers are left with a positive experience when entering and leaving our Living Centres. You will work across multiple teams including concierge and our click and collect service (Westfield Direct).

Day to day, you will:

- Deliver the ultimate customer experience within the centre
- Be well presented, confident & self-motivated with exceptional people skills
- Ensure all enquires are attended to in a professional and timely manner and escalated when required
- Being empowered to rectify and resolve customer issues that may arise while on shift.
- Providing assistance, directions, and information to customers in a busy retail environment
- Support the sale and processing of our Westfield gift cards

The role will be offered as a permanent part time position working a 25hour week (including some weekends) based at the Westfield Whitford City centre.

**What will set you apart from the rest?**

You’ll be a passionate, innovative, and customer-obsessed superstar, who enjoys working in a high performing culture. You’ll be able to demonstrate:

- Previous work experience in a customer-facing role
- An energetic people person who enjoys interacting with customers and an ability to achieve a level of service that consistently meets and exceeds the expectations of our customers
- An ability to work both independently and as part of a team

**What sets us apart from the rest?**
- Diverse career paths across our vertically integrated business
- Ability to innovate in a Company that not only encourages it but will facilitate it

Our diverse and inclusive workforce is not only something we’re proud of, but something we’re committed to. We encourage and support our people to bring their ‘whole selves’ to work every day. This is because we believe all our differences contribute to our success and ensures a workforce that reflects the customers we serve. Our commitment is backed by executive and employee-led working groups including All Abilities, LGBTI, Mental Health & Wellness and Gender Equity alongside other initiatives such as our Reconciliation Action Plan to grow our Aboriginal and Torres Strait Islander workforce.

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