Consumer Care Representative

2 weeks ago

Sydney, Australia ResMed Full time

Imagine a world where people are delighted by their healthcare experience. The ResMed team is taking giant strides towards making this a reality. As part of the Asia LatAm Growth Markets team we are looking to solve unique and exciting challenges utilising technology and connected solutions to impact over a billion people. We have an innovative 30 year history as global leading medical pioneers but now is the time to continually push boundaries, innovate in new spaces and help improve people's health on a large scale.- Casual role- Hybrid ways of working - WFH and onsite at Bella Vista

Let's talk about the role:
This role will focus on our consumers sleep health journey and understand the multiple pathways they can engage with while offering needs based solutions to Awaken Their Best through our sleep health product range.- Create a gold star consumer experience across all interactions and pathways, striving to meet the consumer's needs in their first point of contact.- Identify, handle and convert all sales opportunities confidently by engaging with consumers in finding the right combination of products and services to meet their needs.- Actively promote ResMed product and service offerings to existing and potential consumers, including promotions, product releases, partnerships & self-service options.- Demonstrate a strong sense of ownership of our consumer's omni-channel experience, nurturing a pipeline from initial enquiries through to processing sales and after sale support.- Advocate for and educate on the continued usage of ResMed products and services to the consumer throughout their ongoing sleep health journey to Awaken their Best. In turn, creating consumer advocates along the way.- Strong commitment and drive to achieve weekly, monthly and quarterly sales targets while continually providing a gold star consumer experience.- Actively think of and be involved in continuous improvements projects and their implementation within the Direct to Consumer Channel.

The Customer Care Team is based at our Bella Vista Campus. It is fully equipped with a fitness centre, café and onsite undercover parking.

Let’s talk about you:
To be successful in this role you will have the following qualifications and experience:
- 3 years’ sales experience in a fast paced inbound or outbound telesales environment- Technologically literate (MS Office, CRM & phone systems)- Strong communication skills (both written and verbal), exceptional active listening abilities.- Has demonstrated ability to convert potential leads to sales.- Experience in working towards and achieving targets.- Willingness to embrace change and commitment to continuous improvement- Aptitude for problem solving, dealing with difficult consumers while always staying solution focused- Ability to work autonomously, interpret instruction and follow process and procedures. Set priorities and operate in a busy environment to meet critical deadlines- Flexibility to work a variety of shifts including weekends.- A self-starter with the ability to work within varied environments

To get us really excited, you will have an understanding of Australian Consumer Law relating to Retail and Manufacturers, be knowledgeable in using Salesforce, Cisco phone systems and MYOB.

LI-APL

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