Consumer Care Specialist

2 weeks ago


Sydney, New South Wales, Australia beBeeConsumer Full time $79,500 - $88,200
Advocate for Consumer Rights

This role will champion the interests and well-being of consumers living in residential aged care facilities.

Key Responsibilities:
  • Contribute insights from their own lived experience to clinical oversight and quality improvement discussions.
  • Collaborate with Clinical Quality and Safety Committee members to ensure clinical governance policies align with consumer-centered care needs.
  • Facilitate interactions between CQSC members and consumers to promote effective communication.
  • Develop a culture of trauma-informed care and recovery among older adults experiencing homelessness.
  • Represent consumer needs and suggestions through appropriate channels.
  • Build connections with community organizations, peak groups, and stakeholders addressing homelessness, mental illness, and substance abuse issues.
  • Organize and participate in events to raise awareness about mental health concerns.
Requirements for Success:
  • Lived experience or experience supporting someone with homelessness, mental illness, and/or substance abuse.
  • Excellent communication, advocacy, and interpersonal skills for effective representation of consumer perspective.
  • Ability to build rapport and trust with consumers.
  • Empathy, calmness, patience, and a commitment to being trauma-informed and responsive in approach of engagement.


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