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Clients Manager

2 weeks ago

Sydney, Australia Cartier Full time

Reference Code: 80602**Clients Manager - Cartier, Sydney**:

- Sydney, NSW, AU- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

**HOW WILL YOU MAKE AN IMPACT?**

With your exceptional ability to develop and drive memorable client experiences. You will be instrumental in:

- Ensure smooth, bespoke experiences for every boutique client
- Identify and execute client development plans and strategy
- Partner with various stakeholders to develop unique programs and activations to connect and engage new and existing clients
- Promote and leverage client experience tools and resources
- Manage partnership with various third-party and internal stakeholders to contribute to overall client experience at every touchpoint
- Compliance to Client Service standards of the Maison.

**HOW WILL YOU EXPERIENCE SUCCESS WITH US?**

We believe in shared success and understanding that with your actions you elevate your team and Maison. To contribute to team success, you will have:

- 1-3 years previous experience in retail, hospitality or service related management roles
- Excellent communication skills and an entrepreneurial mindset
- A strong work ethic and a passion to deliver high excellence in bespoke customer experience
- Well organized with a high level of detail orientation
- Well-developed problem solving skills with the ability to follow through and provide solutions

**HOW DO WE KEEP YOU SMILING**:

- A great opportunity to be a part of a dynamic and diverse team.
- This role will help build your knowledge and experience in all aspects of Client treatment.
- Finally, a plethora of opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level.

**YOUR JOURNEY WITH US**:

- After being shortlisted, you will receive a video call from our HRBP to discuss the role and for us to get to know you.
- If you are successful through the phone interview, you will be invited to attend an interview with our Boutique Director and Retail Area Manager to assess your fit for the role.
- You will then meet our Commercial Director who will share insights on our team dynamics and our company culture.
- Finally you have the opportunity to meet our Managing Director who will share our overall vision and plans for the future.