Back of House Operations Manager

**As a Back of House Operations Manager at Williams Sonoma Inc. (known within the business as Shared Back Office Associate Manager), you will**:

- Maintain open and closing standards of Back of House areas (BOH).
- Co-ordinate and process shipments as delivered.
- Ensure inventory records are properly maintained.
- Direct merchandise flow from stock room to sales floor.
- Organise stockroom departments by stocking merchandise and supplies on appropriate shelves or in off site locations.
- Adjust stocking procedures to ensure aisles and exits are clear and merchandise is stored to Company standards.
- Process inventory paperwork, including store-to-store transfers, receiving logs, e-sends, receiving discrepancies, damaged merchandise, and returns.
- Meet with Store Managers weekly to ensure operational tasks align with business needs.
- Assist with Floor-set execution and provide support to building furniture as required.
- Coach, reward and recognise performance of BOH team.
- Maintain a safe work environment deliver Workplace Health and Safety initiatives and training, alongside the Store Managers.
- Ensure store standards are met and maintained - visuals, cleanliness, signage, safety, etc.
- Create and ensure a positive environment where all associates are treated fairly and with dignity, in accordance with our People-First Philosophy.

**We think you’ll be successful in this role if you**:

- Have experience in retail operations management, ideally in homewares and / or specialty retail.
- Have extensive knowledge of store Back of House operational functions (shipping, receiving, inventory management).
- Ideally have some fork lift experience or certification, though not essential.
- Thrive in an entrepreneurial environment and are consistently looking for ways to think outside the box.
- Are passionate about customer service and enhancing our customers’ lives at home, and are not afraid to go above and beyond to exceed a customers’ expectations.
- Are an agile leader and can think on your feet - you’re comfortable with flexing your schedule and prioritizing to ensure business goals are achieved.
- Have the critical thinking skills to creatively identify challenges, think through complex issues, and develop action plans in a timely manner.
- Have excellent communication, organisation and leadership skills.

**You’ll love working here because**:

- We’re a successful, global, fast-growing, data-driven company with an entrepreneurial vibe.
- We offer competitive salaries and a generous discount on all Williams Sonoma Inc. brands.
- We love to promote internally, and offer many development opportunities through training, coaching and cross-brand and cross-function career moves.
- We’re passionate about where we’ve come from, but we’re pushing forward, redefining retail for the next generation.
- We live and breathe client experience.
- We have a smart, experienced leadership team that are open to fresh ideas.
- We believe in autonomy and reward you for taking initiative.
- We get to be creative daily and we have fun

Please note, this is a **permanent, full time position **. Only those holding **full work rights **in Australia will be considered.

Williams-Sonoma Australia Pty Ltd. is a multi-channel specialty retailer of high quality products for the home.

In 1956, our founder, Chuck Williams, turned a passion for cooking and eating with friends into a small business with a big idea. He opened a store in Sonoma, California, to sell the French cookware that intrigued him while visiting Europe but that could not be found in America. Chuck's business, which set a standard for customer service, took off and helped fuel a revolution in American cooking and entertaining that continues today. In the decades that followed, the quality of our products, our ability to identify new opportunities in the market and our people-first approach to business have facilitated our expansion beyond the kitchen into nearly every area of the home. Additionally, by embracing new technologies and customer-engagement strategies as they emerge, we are able to continually refine our best-in-class approach to multi-channel retailing.

Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Established in Australia in 2013, Williams-Sonoma Australia Pty Ltd. currently operates 20 retail locations and 4 e-commerce websites, and employs more than 350 people across corporate and retail operations.

Discover all you need for home from our four iconic brands: Pottery Barn Australia for timeless, exclusively designed furniture, decor and gifts; Pottery Barn Kids Australia for stylish, high-quality furniture and accessories for babies and kids; west elm Australia for modern home furnishings that are authentic, approachable, affordable and sustainably produced; and Williams Sonoma Australia for the finest cookware, food a