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Full-time Back of House Assistant

2 weeks ago

Chadstone, Australia Incu Full time

We believe in our people and we know that our team embodies everything that Incu stands for.

If you believe you can contribute to the Incu family in a positive way and you have a love for fashion and general good vibes, we would be thrilled to hear from you.

The Online Fulfillment/Stock Assistant will be an enthusiastic and highly accurate individual, who thrives in a fast paced environment. The main responsibilities of this role are the picking and packing of all online orders for dispatch to customers and communicating effectively with customer service to ensure efficient Ecommerce fulfillment.

**Key Responsibilities**
- Is the point of contact for Incu Online Ship from store process
- Oversees Store fulfillment to ensure orders are being dispatched within expected timeframes and accuracy levels are maintained. Follows up with stores directly on any delays
- Working with Store Managers to efficiently manage inventory in/out
- Store Managers delegating inventory related tasks
- Picking, packing and labeling online orders for dispatch to customers
- Quality checking all items thoroughly before dispatch
- Using the fulfillment and dispatch computer systems
- Monitoring workload and reporting to manager
- Communicating effectively with customer service and a variety of staff within the eCommerce and Warehouse teams
- Monitors and records stock discrepancies in stores and ensures the correct stock adjustment process is followed to avoid further oversells online. Reports on the number of discrepancies each week/month to highlight any patterns
- Distributes packaging collateral for store teams
- Assisting with checking, tagging, and sorting stock
- Maintaining the cleanliness, organization and safety of back of house
- Working with Store Managers to conduct stocktakes with accuracy and efficiency, and assisting with post stocktake discrepancy reports to ensure accurate stock levels
- Perform ad-hoc duties as requested, which can include tasks such as stock transfers in/out, back of house stack management, customer service on the sales floor.
- Liaising with warehouse; marketing and store managers to ensure time sensitive releases are prioritized and made available by key dates as required
- Overseeing deliveries and liaising with managers and relevant parties to ensure any discrepancies are raised and corrected in a timely manner
- Working closely with store managers to ensure stores are consistently meeting their dispatch KPIs

**Knowledge and Experience**
- Experience in a similar role at the same level in retail fashion or similar
- Must have a demonstrated record of accuracy and attention to detail
- Knowledge and previous experience using inventory systems preferred
- Due to the duties associated with the position the following physical and psychological capacities are considered an essential requirement in order to perform the duties associated with the position safely._
- _Repetitive bending, squatting, and kneeling_
- _Lateral lifting of at least 15kg_
- _Use an industrial ladder of 1.8 metres_