Skate Park Duty Manager

2 weeks ago

Frankston, Australia Peninsula Leisure Full time

**Introduction**:
Unique opportunity
Award-winning leisure management company
Sensational location with staff parking & public transport nearby
The Frankston Skate Park is one of the largest free skate facilities in Australia, offering lessons, competitions, and events year-round
Peninsula Leisure (PL) has an exciting opportunity for a hands-on Skate Park Duty Manager to join our SKATE team on a casual basis, working varied shifts Monday - Sunday
Reporting to the Skate Park Coordinator, this role will be responsible for ensuring Frankston Skate Park operates effectively and efficiently. Leading by example, in a direct service capacity, this position provides leadership, guidance, and support to the entire Skate Park team in delivering exceptional customer service to visitors and guests and contributes to the delivery of exceptional customer experience across Frankston Skate Park.
About us
Peninsula Leisure (PL), a wholly owned subsidiary of Frankston City Council, is an industry leading organisation focused on reimagining community health and wellbeing experiences, currently through the management of Peninsula Aquatic Recreation Centre (PARC), The Pines Forest Aquatic Centre (Pines) and the Frankston Skate Park. Governed by an independent Board, the unique independent structure provides the opportunity to innovate, challenging the norms of the industry to create new best practice.
Peninsula Leisure has achieved significant milestones, maximising community activation, winning individual and facility awards, widely being recognised as delivering customer excellence through a values driven approach to leadership, and profits generating reinvestment in the facilities.
Peninsula Leisure employees receive excellent benefits including complimentary PARC/PINES membership (gym, group exercise and aquatic access), flexible working options and professional development opportunities. Key responsibilities of this position include but are not limited to:
Overseeing the day-to-day operations of the Frankston Skate Park when on shift
Leadership support of Skate Park team, ensuring all Skate Park team members perform at the highest level.
Support Skate Park Coordinator to develop the Skate Park team.
Monitor and maintain the cleanliness and safety of the skate park.
Assist in facilitating Skate Park events and activations.
Work with the Skate Park Coordinator to drive new opportunities within the community.
Ensure the facility is well maintained and setup for daily program delivery special functions.
Take actions as necessary to resolve issues, maintain facility presentation and customer satisfaction.
Key Selection Criteria
**To thrive in this role, you will need**:
Skate Park coaching experience preferred.
A keen interest and skill in skating and skate park activities.
Demonstrated history of delivering exceptional customer experiences.
Ability to create a safe, positive, welcoming, and inclusive community.
Understanding of customer services principles
Experience delivering exceptional customer service in a busy fast-paced environment.
Decision making and conflict resolution skills.
Excellent communication skills
Initiative and problem solving
Ability to influence change.
Strong culture fit.
Peninsula Leisure is an equal opportunity and child safe employer.

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