Customer Success Manager

6 days ago

Perth, Australia Seequent Full time

**About Us**

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.

We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.

We operate in 145+ countries while proudly maintaining headquarters in New Zealand.

**The Role**

The goal of the Customer Success Manager (CSM) is to ensure their customers are satisfied, their expectations are being met or exceeded, and they are maximising the value of their investment in Seequent products and solutions.

Working closely with a small number of major mining accounts, you will be responsible for developing and maintaining positive customer relationships that promote growth through increased product usage, user retention and loyalty.

**In this role, you will have the opportunity to**:

- Act as the first point of contact with major mining accounts, with responsibility for the coordination and oversight of all on-boarding, training, administration, licensing and support of users
- Work closely with the Senior Account Manager to ensure end user satisfaction, to support account growth and customer retention.
- Provide account insights through the collation and analysis of customer usage and sentiment data, which is published into a regular quarterly business review.
- Act as an internal advocate for your accounts, educating them on products, and maintaining lasting relationships, driving retention, identifying and helping to pursue upsell and cross sell opportunities.

**To** be successful in this role, you should have**:

- Demonstrable experience in a Customer Success, Relationship Management, Account Management, Sales Administration or similar role.
- Experience working with and managing stakeholders and customers in a software environment.
- A track record of building and maintaining relationships, while working to mitigate churn and drive engagement and renewals.
- Experience with a CRM sales and support platform.
- Excellent communication and interpersonal skills across digital channels and face-to-face.

**Additional Information**
Office-based working environment, work from our Perth office three or more days per week.

**Our Commitment to Equity, Diversity, and Inclusion**

At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.

**Benefits of being a Seequenteer and why you’ll love being on our team.**

We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist.

**How to apply

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