Customer Success Manager

**Customer Success Engineer**

**Are you passionate about building relationships and ensuring customer success?**
**Are you a Reliability Specialist that is sales motivated to deliver?**

**Join our Baker Hughes Team**

As the Customer Success Engineer, you'll use your knowledge to develop market strategies in a diverse client environment. You'll deliver successful outcomes for key industry players through innovation, strategic solutions and building relationships.

**Partner with the best**

As the Customer Success Engineer, you will establish and enhance our customer relationships to promote adoption, consumption, retention and loyalty of our software and services solutions.
As the Customer Success Engineer you will be:

- Providing expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy.
- Undertaking the ownership of OnePM installed base, long-term service engagements and the digital transformation of our customers across oil and gas, power generation and industrial markets.
- Ensuring the understanding of customers organizational and IT strategies and desired outcomes for their businesses.
- Educating clients on the OnePM roadmap and ensure long term alignment.
- Managing OnePM performance, support ticket resolution, client feedback. Manager on a regular basis to discuss technical approaches, Business development, account management and opportunities.

**Fuel your passion**
To be successful in this role you will:

- Bachelor's degree from an accredited university or college (or a high school diploma / GED with several years of experience in Engineering/Technology).
- Have 5 - 10 years of experience in reliability or similar field.
- Demonstrate expertise in Asset Management, Reliability and Maintenance
- Demonstrate experience with APM solutions preferred

As part of our commitment to the health & safety of our employees, customers and the communities in which we operate, this role requires full vaccination for COVID-19 prior to beginning work.

**Work in a way that works for you**

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

- Working flexible hours - flexing the times you work in the day

**Working with us**

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

**Working for you**

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs

**About Us**

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

**Join Us**

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you

Pay: $85,000.00 - $120,000.00 per year

Schedule:

- Flexible hours

Ability to commute/relocate:

- Perth WA: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- onePM: 1 year (preferred)
- Reliability: 1 year (preferred)

Work Authorisation:

- Australia (required)