Customer Service Consultant

1 day ago

Adelaide, Australia Rentokil Initial Full time

Rentokil Initial has a great opportunity for an enthusiastic Customer Service Consultant to join our team based in Adelaide on a Permanent full-time basis.
This role reports directly to the Customer Service Team Lead and will see you utilise your awesome Customer Service experience to build customer relationships, work with technicians on scheduling and make outgoing calls to customers to promote our products and services.

**Core responsibilities in the role include**:

- Keeping the customer at the centre of your thinking by taking responsibility and ownership for customer satisfaction, loyalty and responding to customer queries related to their bookings in an effective manner.
- Proactively making outbound calls to our existing customers to promote our products and services
- A high degree of attention to detail and accuracy while scheduling appointments for residential customers
- Converting incoming enquiries into sales opportunities using excellent verbal and written communication skills, including interpersonal skills
- Ability to work to deadlines, KPI's and meet sales targets while working as a team and independently.
- Ability to multi-task and attend to ad-hoc jobs as and when they arise
- Documentation of all relevant information on the CRM to provide clear instruction for field technicians.
- Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.
- Experience working in call centre or internal sales environments (essential)
- Demonstrated experience in phone sales and converting enquiries into sales
- Proficient with communicating verbally and electronically
- Able to work calmly under pressure while multitasking.
- Proven problem-solving skills.
- Ability to work in a team environment to support fellow colleagues.
- Professional, reliable and punctual.
- Accurately enter data into systems.

**What is on offer**:

- Competitive salary, plus generous bonus/commissions structure to reward individual and team performance.
- A friendly, supportive environment where you can enjoy going to work each day.
- Access to staff benefits and discount program with major retailers and stores.
- Comprehensive training via company’s in-house programs.
- Access to ample free on-site car parking.
- Long term stability, working for a global company.

About Us
At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

Employee Testimonials
- "I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."
Deb Morris

"The team culture is inclusive, family-oriented and feels like a small business even though it is global"
Lisa Craker

“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”
Renay Fagan

  • Customer Service Consultant

    2 weeks ago

    Adelaide, Australia Workskil Australia LTD Full time

    **Are you a seasoned hospitality professional ready to elevate your customer service skills beyond the hotel or restaurant setting?** We offer an exciting opportunity for you to leverage your expertise as a Customer Service Consultant! Your knack for exceptional service, anticipation of needs, and talent for issue resolution are invaluable assets in this...

  • Customer Service Consultant

    4 days ago

    Adelaide, South Australia beBeeConsultant Full time $71,465 - $114,118

    About The RoleYou will be responsible for reviewing and managing complaints through an internal dispute resolution process, adopting a proactive attitude toward prompt resolution and following up on enquiries.As a consultant in this role, you will also prepare all documentation in a professional and timely manner, adhere to documented processes detailed in...

  • Customer Service Consultant

    7 days ago

    Adelaide, South Australia Essential Hr Full time

    Use your customer service expertise- Be part of a passionate and dedicated team- Join one of SA's largest builders**We create better lives**Rivergum Homes is a progressive home builder that has been in the industry for over 28 years. At Rivergum we put our people first. We strive not only to enrich the lives of our customers, but of our employees too, by...

  • Customer Service Consultant

    2 days ago

    Adelaide, South Australia Rentokil Pest Control South Africa Full time

    We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent full-time basis in Brisbane.In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.The core responsibilities in...

  • Customer Service and Sales Consultant

    5 days ago

    Adelaide, South Australia beBeeCustomer Part time $55,000 - $80,000

    **Job Title:** Customer Service and Sales ConsultantWe are seeking a skilled professional to join our retail team as a part-time customer service and sales consultant. This role offers the opportunity to work in a fast-paced environment, providing exceptional customer service and selling products to meet customers' needs.**Key Responsibilities:**Provide...

  • Customer Service Consultant

    1 week ago

    Adelaide, South Australia Smartgroup Corporation Full time $60,000 - $80,000 per year

    Why Smartgroup? Look forward to working with Australia's leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees. Working at Smart offers more than a job. It is a dynamic workplace that matches the enthusiasm for the...

  • Customer Services Consultant

    7 days ago

    Adelaide, South Australia Bupa Full time

    **About the Home**Bupa Woodville is a modern care home located on Woodville Road where you'll be close to the local community with schools, parks, churches and cafes nearby. It consists of 108 beds, with various care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.**About the Role**As Customer Service...

  • Customer Service Consultant

    5 days ago

    Adelaide, South Australia Rentokil Initial Full time

    OverviewWe have an excellent opportunity for a Customer Service Consultant to join our team based in North Plympton, Adelaide on a permanent full-time basis. With a team of approximately 14 administration staff and 36 technicians, your role will play a crucial role in assisting in the smooth and efficient operation of our fast-paced office.Base...

  • Customer Service Consultant

    5 days ago

    Adelaide, South Australia Rentokil Initial Full time

    OverviewWe have an excellent opportunity for a Customer Service Consultant to join our team based in North Plympton, Adelaide on a permanent full-time basis. With a team of approximately 14 administration staff and 36 technicians, your role will play a crucial role in assisting in the smooth and efficient operation of our fast-paced office.Base...

  • Customer Service Consultant

    7 days ago

    Adelaide, Australia Rentokil Initial Full time

    Your chance to join a market-leading, global organisation - Work within a dynamic, supportive, fun and collaborative team environment - Opportunities for growth and development We have an excellent opportunity for a Customer Service Consultant to join our team based in North Plympton, Adelaide on a permanent full-time basis. With a team of approximately 14...