Quality & Safety Manager - Government

Company Description

Toll Helicopters is an experienced provider of specialised mission-critical helicopter services and training for Government, Defence and the civil sector. With extensive experience in operations, training and helicopter maintenance, our staff are some of the most highly experienced and well-trained aviation professionals in the country.

The ACE Training Centre Toll is a Leonardo Authorised Training Centre with a Level D AW139 Full Flight Simulator and world class HUET facility.

**Job Description**:
We are currently looking to appoint a** **Quality and Safety Manager for our Helicopter Emergency Medical Services and Aeromedical Crewing Excellence (ACE) Training Centre in Bankstown, NSW. Our ACE training centre is home to a full flight AW 139 flight simulator, a Helicopter underwater escape training simulator, a non-motion cabin flight simulator, and human factors and non tech training programs designed to provide tailor made support to HEMS operations.

This role will provide quality and safety management across 4 bases in NSW and ACT and will be responsible for leading and overseeing the effective management, operational and engineering quality, safety and environmental imperatives associated with the State Government HEMS Contract. This role will drive innovation and continuous improvement in support of the execution of the Quality and Safety functional Strategy.

Responsibilities include, but are not limited to:

- Assure the effective implementation and maintenance of all required quality, safety and environmental processes and procedures for the organisations HEMS Contracts and support services.
- Effectively manage and oversee the process lifecycle for all HEMS contract related quality, safety and environmental hazards and occurrences.
- Oversee the timely and effective local treatment of quality, safety and environmental risks arising from HEMS contract operations and engineering support services activities.
- Oversee the timely and effective corrective action response to process deficiency and non-performance identified within HEMS contracts operations and engineering activities.
- Facilitate Local HEMS Contract Safety Action Group Meetings and participate in monthly Safety, Quality and Environment Oversight Committee Meetings
- Perform investigations, root cause and defect analysis, audit activities, recommend appropriate risk treatment and/or corrective-action response plans and verify implementation and effectiveness.

**Qualifications**:
**To be successful in this role, you will need**:

- Minimum 8+ years previous experience providing quality and safety management support in a dynamic, fast paced Flight Operation and Aircraft Maintenance environment
- Extensive ISO9001 Quality Management, and CASA Part 119/Part 145 Safety Management System knowledge and experience
- Extensive Work Health and Safety legislative knowledge and experience
- Proven experience in a similar role and/or operating environment
- Proven experience leading investigations, root cause and defect analysis activities
- Proven experience Leading Audits and coordinating external Audit activities
- Familiarity with the Transport Safety Investigation (TSI) Act and experience with Australian Transport Safety Bureau (ATSB) Reporting requirements
- Experience developing and facilitating Quality and Safety Training
- Exceptional written and oral communication skills.

Additional Information
**Be Connected**

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.
- Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities._

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.