Reception and Administration Officer

Part Time (0.4 FTE), Fixed Term Appointment for 12 months_
- Reference number: 117563528

**About the position**:
As Australia’s first private, not-for-profit university’, Bond University based in Robina on the Gold Coast seeks to be recognised internationally as a leading independent university, imbued with a spirit to innovate, a commitment to influence and a dedication to inspire tomorrow's professionals who share a personalised and transformational student experience.
- Excel as a team player in a dynamic and supportive work environment
- Showcase your exceptional customer service skills
- Leverage your strong administrative background and expertise to provide comprehensive support across all areas within the Office of Future Students, ensuring smooth and efficient operations.

Join Australia’s number one University for student experience*, and enjoy staff benefits including:

- Free staff car parking
- Salary packaging options for FBT and Non-FBT items#
- 17.5% of base salary leave loading
- Staff wellbeing program
- Study assistance for staff and dependents#
- Corporate health and finance discounts
- Onsite Medical Centre and Counselling Services
- Onsite Sports Centre including gym, fitness classes and pool#

The Office of Future Students (OFS) at Bond University has a clear vision to raise the University's global reputation as a premium institution with a distinct value proposition, to generate growth opportunities and to encourage more students to consider, engage with, and ultimately choose to study at Bond University. This position is a customer facing role that will be physically situated at the reception desk in the Office of Future Students.

This integral role is the initial touchpoint for all prospective future students, along with the broader community seeking information about Bond University. Responsible for ensuring efficient and smooth operations to assist all visitors and external and internal stakeholders, the Reception and Administration Officer connects with the University’s main incoming phone lines and Office of Future Students via phone, in-person or online channels.

The role provides general administrative assistance to all areas within the Office of Future Students, processing student data and recording all enquiry information in CRM. This role is required to work in a supportive team to manage and complete all assigned tasks efficiently and to the highest standard.

**About the person**:

- Experience in a similar role, preferably within a large organisation
- Highly developed customer service skills with an innovative approach to go the extra mile
- Effective self-management skills including the ability to prioritise, problem solve, meet deadlines, and follow through to completion of tasks.
- Ability to work within a team environment
- Strong communication skills, both verbal and written.
- Demonstrated experience with CRM system
- A high level of accuracy and attention to detail.

**Salary details**:
The salary for this 0.4 FTE position commences at $27,937.27 per annum (Full-time Equivalent is $69,843.17 per annum) plus 12% superannuation per annum.

**Additional information**:
**Application and submission details**:
For further details regarding this appointment, please reference the Position Description and Selection Criteria.

**Applications close: 5:00pm, Wednesday 30 October 2024**

Please note, the successful applicant will be required to produce a certified copy of their highest qualification received prior to commencement of duty.

Conditions of employment are offered under a Bond Workplace Agreement (BWA).

Please advise the Talent Acquisition Team if you require any reasonable accommodations to assist you at anytime during the recruitment process.

**For more information, visit **Supporting diversity at Bond | Bond University | Gold Coast, Queensland, Australia

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**Applications close**:
30th October 2024