Regional Operations Manager

1 week ago

Sydney, Australia Mad Mex Full time

**Come join the team that was voted Australia’s Top Premium Restaurant Brand and the Number 1 Franchise of the Year in Australia**

**About Us**

Mad Mex is focused on one thing, making and sharing the world's best burrito by being the Most Loved and Respected Mexican Food Brand. With over 70 Restaurants across Australia (and an epic growth pipeline), we’re driven by our passion to share the food and culture of Mexico with our customers every day.

**About You**

You share our passion for fresh and healthy Mexican food and for providing an exceptional experience for our Amigos. You are ready to own and lead our restaurants across NSW region as we enter a significant growth phase. You have a solid background in QSR with experience leading and coaching Restaurant Managers and Franchise Partners across multiple sites. You have exceptional communication skills and are a strategic influencer. With a high level of commercial acumen, you have a proven record of assisting restaurant operators to achieve sales targets and maximize profits.

**Responsibilities**:

- Train, coach, and support our Corporate Restaurant Managers and Franchise Partners to run successful restaurants
- Develop and execute marketing strategies that build brand awareness and drive sales
- Manage P&L for corporately owned restaurants
- Lead and manage openings of new restaurants in partnership with our support teams
- Be involved in developing and implementing several projects in addition to fieldwork
- 5+ years experience in multi-site management (preferably 10 or more restaurants) across franchised and corporate locations
- Familiarity with COGS, COL, EBITDA, and LAM and how to impact and influence these areas
- Hands-on and dynamic presence in-restaurant with a passion for delivering exceptional customer experiences
- Track record in developing people through a people pipeline and managing your “bench” plan
- Experience driving franchise performance through influence, coaching, and engagement
- Reliable car and a valid driver’s license

**Why Work at Mad Mex?**
- Competitive salary with a generous car allowance, company laptop, mobile phone reimbursement, and complimentary Mad Mex meals when working
- Quarterly bonus program—get rewarded for meeting or exceeding targets
- We understand the importance of work-life balance. That’s why we offer roster flexibility, no all-night shifts, mínimal to no late nights, and regular days off
- HUGE expansion goals—think of the development opportunities
- Up to 6 weeks of paid parental leave for primary carers
- Exclusive access to our Discounts platform with great deals at various locations
- Complimentary access to our Employee Assistance Program for confidential counseling
- Ongoing training and development to help you achieve your goals
- Attend our annual off-site 3-day conference in locations like Fiji, Bali, and New Zealand
- Quarterly National Business Meetings for team connection and knowledge sharing
- Have your voice heard on our employee feedback platform
- Grow and develop through exposure to experienced industry leaders
- Join in on fun team bonding exercises and parties

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