Technical Support Analyst

2 weeks ago

Cremorne, Australia Reece Group Full time

Technical Support Analyst

**Technical Support Analyst - Melbourne
If you are interested in building a career in technology, this could be a great opportunity for you.

**About the Opportunity**

With over 300 programs in different technologies, TRS is considered the lifeline of Reece and our branches heavily rely on our internal ERP being operational to provide service to their customers. As part of our internal Support team, working alongside our development teams, you will play a critical role supporting our Reece branch network with any queries or issues that present.

**Responsibilities include**:

- Serving as the first point of contact for users seeking technical assistance and advise related to TRS, which can mean managing high call volumes
- Documenting and updating incidents and requests in call ticketing system (currently ServiceNow), and all necessary follow up
- Reproducing issues and gathering required information before escalating, and ensuring that tickets are escalated in a timely manner
- Taking ownership of tickets and working with development team to understand the resolution
- Striving, where possible, to close tickets at Level 1

**About You**

You are an exceptional communicator, and enjoy working in a fast paced, high-volume environment. You understand the need for urgency, and the importance of attention to detail.

We’d like to hear from you if you have the following:

- Tech savvy, with experience working in a technical support role
- Ability to communicate in a clear and concise manner, both verbally and in writing.
- Ability to effectively communicate technical information to both technical and non-technical staff
- Quickly adapt to change (reactive to incidents)
- Ability to manage highly stressful situations
- Strong problem-solving skills with the ability to think outside the box (and challenge the norm)

**If this sounds like you - **APPLY TODAY**

**How can you build a career with Reece.**:
Reece is different. We're a successful company that doesn't like to make a fuss of our success. We're a big business that works hard to retain the great things from when we were a small business.

We value common sense as highly as a university degree. We encourage people to have a go and don't mind if they fail. We promote people based on performance, not age.

Reece is a place where people make a real difference. And that's the secret to our success - having the right people, with the right attitude in the right roles.

We're looking for the right people now. People who like people. People who like to talk but also like to listen. People who like to perform. People who can recognise an opportunity and seize it. People who are prepared to promote themselves.

Read on. You will quickly discover whether you might be the right person, and whether we might be the right place for your career.
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us_

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