Customer Care Consultant

1 week ago

Carole Park, Australia Blackwoods Full time

Attractive team member discounts, employee benefits, incentives, shares & more
- Join Wesfarmers and enjoy job security and work/life balance (no weekends)
- Supportive management, great team culture and career development opportunities

**YOUR OPPORTUNITY**

We are on the hunt for an enthusiastic **Customer Care Consultant** to join our close-knit team based in **Carole Park QLD**, where you'll be providing exceptional service to our growing customer base

In this challenging and rewarding role you will proactively look for solutions that drive the right outcome for both our customers and business. Our supportive management and team will empower you to perfect your customer service skills, investigate issues and escalations, and harness your problem-solving techniques to reach quick and successful outcomes.

What your new role entails:

- Action customer requests quickly, take ownership of enquiries, and find fast resolutions within allocated timeframes
- Understand our customer’s sales history to identify service requirements, and pursue upsell opportunities when available
- Nurture relationships with our clients, staying up to date with processes and procedures to provide tailored solutions
- Inform customers of new product range and services where applicable

What you’ll bring with you:

- Experience in a high-volume call centre environment preferred but not essential
- Customer and solutions focused mindset, thinking outside the box to achieve results
- Amazing customer service skills and the ability to work unsupervised in a small team
- A strong understanding of Microsoft and/or Cloud based CRM programs
- Clear verbal and written communication skills required

**CULTURE & BENEFITS**

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Competitive permanent salary and incentives
- Team member discount card to use at Kmart, Bunnings, Target & Officeworks
- Attractive Wesfarmers share plans every year
- Flexible working with access to our 'All Can Flex' program
- Ability to purchase up to 4 weeks’ additional annual leave
- Highly successful Refer-A-Friend program - earn up to $2,000 for each referral
- Regular team events, celebrations, birthdays, milestones and BBQs
- Further Wesfarmers discounted offers from over 300 corporate partners
- Generous paid parental leave
- Free onsite free parking and more

**NEXT STEPS**

**OUR STORY**

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

Video

  • Customer Care Consultant

    2 weeks ago

    Carole Park, Australia New Start Full time

    We have an exciting opportunity for a **customer care consultant** to work at our Site located in **Carole Park QLD.** **This is an Indigenous - identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)** **Your key responsibilities will include but are not limited...

  • Indigenous Customer Care Consultant

    7 days ago

    Carole Park, Australia Indigenous Workstars Full time

    Due to exciting growth within the business, we are looking for a dynamic **Customer Care Consultant** to join our high performing inbound Export team based in **Carole Park QLD.** Your key responsibilities will include, but are not limited to: - Assist Account Managers and National Strategic Accounts Managers with customer quotes, orders, product...

  • Customer Care Consultant

    2 weeks ago

    Carole Park, Australia Blackwoods Full time

    **YOUR OPPORTUNITY** Due to business growth we are looking for an enthusiastic Customer Care Consultant to join our inbound Export team at our Carole Park QLD office. This is the perfect opportunity to kick start your long-term career in a Wesfarmers business and grow with a company that is keen to invest in your future. **What your new role entails**: -...

  • Customer Care Consultant

    2 days ago

    Carole Park, Australia Blackwoods Full time

    **YOUR OPPORTUNITY** We are on the hunt for an enthusiastic Customer Care Consultant to join our close-knit team based in Carole Park QLD, where you'll be providing exceptional service to our growing customer base! In this challenging and rewarding role you will proactively look for solutions that drive the right outcome for both our customers and...

  • Customer Care Consultant

    2 days ago

    Carole Park, Australia Blackwoods Full time

    Join an iconic Wesfarmers business, leaders in industrial & safety supplies - Excellent employee benefits with ongoing training & career development - Great Monday to Friday full-time role, with a friendly & supportive team in Brisbane **OUR STORY** Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have...

  • Customer Care Consultant

    2 days ago

    Carole Park, Australia Blackwoods Full time

    Join an iconic Wesfarmers business, leaders in industrial & safety supplies - A fantastic opportunity for an ambitious individual + Ongoing career development - Permanent Full-Time role + Outstanding employee benefits + flexible work arrangements **OUR STORY** Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140...

  • Customer Care Consultant

    7 days ago

    Carole Park, Australia Blackwoods Full time

    Attractive team member discounts, employee benefits, incentives, shares & more! - Join Wesfarmers and enjoy job security and work/life balance (no weekends!) - Supportive management, great team culture and career development opportunities **YOUR OPPORTUNITY** We are on the hunt for a confident and proactive **Customer Care Consultant** to join our small...

  • Customer Care Consultant

    2 weeks ago

    Carole Park, Australia Blackwoods Full time

    Join an iconic Wesfarmers business, leaders in industrial & safety supplies - Excellent employee benefits with ongoing training & career development - Great Monday to Friday full-time role, with a friendly & supportive team in Brisbane **OUR STORY** Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have...

  • Customer Care Consultant

    4 days ago

    Carole Park, Australia Blackwoods Full time

    Join an iconic Wesfarmers business, leaders in industrial & safety supplies - Excellent employee benefits with ongoing training & career development - Perm full-time role + flexible work arrangements **OUR STORY** Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small...

  • Customer Care Consultant

    2 weeks ago

    Parramatta Park, Queensland, Australia Regency Care - Assistive Technology Partners Full time

    OverviewCustomer Care Consultant - Western Sydney Lead at Regency Care, Assistive Technology Partners. This role focuses on enhancing the quality of life for individuals with disabilities while driving the Western Sydney expansion. You will work with clients and Occupational Therapists (OTs) to identify and implement assistive technology solutions and take...