Customer Service Champion

2 weeks ago

Melbourne, Australia Probe CX Full time

Are you a positive person with an eager to learn attitude? Do you have strong communication & customer service abilities? And do you have the ability to interpret customer needs & provide suitable solutions?

If so, this is the role you’ve been looking for We are currently looking for passionate **Customer Service Champions** **to join our growing team in our fast paced contact centre located in the Melbourne CBD This is an excellent opportunity for you to be involved in a culture built on fun, respect, integrity, innovation and transparency

**Here’s the good info you want to know...**
- Permanent full time or part time roles with multiple start dates available
- Hourly rate & incentives
- Monday - Friday rotating roster between the hours of 8am - 8pm (Weekend hours may be required as per client needs)
- Penalty rates for any weekend work completed and anytime after 7pm
- Comprehensive Full Time PAID training onsite with ongoing development opportunities
- Hybrid opportunity once you've settled into your new role (mix of onsite & work from home requirements)
- Monthly reward & recognition programs and celebrations with fun themed days
- Book share library, board games, and usual kitchen supplies available
- Access to a 24/7 employee health, wellness & safety platform
- Employee Referral Program
- Tenure Recognition Program
- A diverse and supportive working environment - everyone is welcome here, and our differences make us stronger,
- Great office location in Melbourne CBD - close to public transport and awesome food options

**What our current team members love about the role and working at Probe**
- The people and their teammates are one of the main reasons they come to work
- The flexibility available to them
- Convenience of location (accessible parking, major shops over the road, train station walking distance)

**Want to hear more?.Here’s what else they have to say**

“I love that I’m able to offer help to clients and the satisfaction I get from making a positive impact on their lives when I do my job correctly. I also like the regular communication we get, the tips & reminders are really good & make our daily work easier to get done.”**:

- Emilia, Customer Service Champion**

“Helping people resolve their matters & seeing the change you can make is great. Also the work isn’t simplistic or repetitive like other contact centre roles. I get lots of interesting enquiries”**:

- Sean, Customer Service Champion**

“Great job security and I feel like I’m treated like a person here and not just a number”**:

- Michael, Customer Service Champion**

**Please note, this is an Australian based role and due to the nature of our client, to be eligible you must**:

- Hold current Australian Citizenship,
- Be willing and eligible to obtain a security clearance to the level applicable (this is at no cost to you), and
- Have lived in Australia for the last 5 consecutive years (a 5-year footprint)
- Please note - working/bridging etc. visa's cannot be accepted.

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