Dispute Resolution Officer

**Dispute Resolution Officer**:
SA - Adelaide Workers Compensation Full Time
- **Bring your legal background to provide legal advice and support teams**:

- **Support the managing and resolving of disputes on workers compensation claims**:

- **Work for an organisation that celebrates success with reward and recognition**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **3,900 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in **Adelaide**, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to effectively manage and resolve dispute matters on workers compensation claims along with identifying and supporting improvements in our technical competence and evidence-based decision-making process across the business. This position will require a high degree of collaboration with a wide range of team members to ensure the highest levels of technical competence and service is achieved and maintained.

This will be a **permanent** position commencing **immediately **based in the **Adelaide** office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Proactively resolving matters and work collaboratively with other claims team members to make this happen
- Participating in meetings to review workers compensation claim disputes and provide progress updates
- Ensuring instructions to our Legal Panel are provided in a timely manner
- Developing effective working relationships with a wide range of internal and external stakeholders
- Representing EML at the South Australian Employment Tribunal
- Establishing effective mechanisms for providing technical feedback (including at an individual and team level), updates and learnings

**ABOUT YOU**
- Inquisitive and always looking for effective ways to solve problems
- The ability to work in a fast-paced environment
- Effective oral and written communication skills
- Excellent presentation skills and the confidence to speak in front of groups
- The skills to influence and negotiate
- The ability to collaborate and build relationships with a wide range of stakeholders
- Experience within a legal environment is desired but not essential

Whilst an understanding of workers compensation legislation and previous dispute or mediation experience is advantageous, it's not essential - we’ll support and teach you all you need to know

**WHAT WE OFFER**

**We stand together as equals.** EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**_ EML provides career opportunities and great employee benefits, including:_**
- A vibrant, collaborative innovative team culture
- Work/life balance with the opportunity to work from home 2 days a week
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our RewardsHub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success
- Quarterly Reward and Recognition Awards
- Up to 16 weeks Paid Parental Leave plus super