Current jobs related to Case Manager Complex and External Dispute Resolution - Adelaide Region SA - Bendigo & Adelaide Bank
-
Dispute Resolution Specialist
2 weeks ago
Adelaide Region SA, Australia Allianz Full timeAt Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So, come and share your ideas, give...
-
Complex Dispute Resolution Attorney
4 days ago
Adelaide, South Australia beBee Careers Full timeComplex Dispute Resolution AttorneyNational firm seeks experienced attorney for complex dispute resolution role.Leading national firm with a strong reputation in insuranceComplex disputes requiring skilled attorneysThis role offers the opportunity to work on high-profile and complex indemnity matters, interacting closely with leading insurance partners. If...
-
Dispute Resolution Officer
1 week ago
Adelaide Region SA, Australia humm Full time**We Dream. We Design. We Deliver.** This is the place where you’ll be hands on. Where new ideas are welcomed and expected. At every level - and in every role - we’re doers and builders. Not Managers and minders. **humm**group (ASX-HUM) is one of Australasia’s most successful and enduring fintech organisations with a proud legacy of rewriting the...
-
Dispute Resolution Officer
5 days ago
Greater Adelaide SA, Australia EML Full timeEML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...
-
Dispute Resolution Officer
7 days ago
Adelaide Region SA, Australia Plenti Full time**Who are we?** Plenti is a fast-growing fintech, helping its customers achieve their life goals by delivering fast and fair automotive, renewable energy and personal loans. Plenti is on a mission to be Australia’s best lender. We come from a diverse range of backgrounds, both professionally and personally. We are always open to new ideas and believe...
-
Dispute Resolution Specialist
2 weeks ago
Greater Adelaide SA, Australia IAG New Zealand Full timeMake a difference as a **Dispute Resolution Specialist** **Your Role** Join an industry leading and fast paced team as a Dispute Resolution Specialist. Using your high-level dispute resolution capability and sense of fairness, along with your superior stakeholder skills, you’ll manage the disputes that arise from unresolved complaints, and deliver a...
-
Dispute Resolution Specialist
1 day ago
Adelaide, South Australia beBee Careers Full timeA rare opportunity has arisen for a litigation lawyer to join a leading firm's team. This exciting role involves working on a mix of local, interstate, and international matters, providing the successful candidate with substantial autonomy and the chance to develop their skills.The firm is known for its first-rate brand, leading partners, and blue-chip...
-
Dispute Resolution Officer
1 week ago
Adelaide Region SA, Australia Gallagher Full time**Your Role** The role of the Dispute Resolution Officer is to deliver a professional and customer focused workers compensation claims service for all SA clients with an emphasis based on quick and efficient decision-making that resolves disputes expeditiously and fairly. The major accountability for this role is to conduct dispute resolution processes in...
-
Disputes Resolution Officer
2 days ago
Adelaide Region SA, Australia Gallagher Full time**Your Role** The role of the Dispute Resolution Officer is to deliver a professional and customer focused workers compensation claims service for all SA clients with an emphasis based on quick and efficient decision-making that resolves disputes expeditiously and fairly. The major accountability for this role is to conduct dispute resolution processes in...
-
Dispute Resolution Professional
7 hours ago
Adelaide, South Australia beBee Careers Full timeDispute Resolution SpecialistThis is an exciting opportunity for a customer-focused, insurance professional to join our highly dynamic team – reporting into the Senior Manager, Internal Dispute Resolution.Fulfilling a wide range of duties, for end-to-end management of complaints and dispute resolution for all General Insurance products. This will involve...
Case Manager Complex and External Dispute Resolution
3 weeks ago
About us
As one of Australia’s most trusted brands it’s vital that we listen to our customers and place them at the centre of everything we do.
The Customer Advocate Office is the heartbeat of our organisation in representing the customer. They consult with, listen to, understand, and prioritise what the customer is seeking from the organisation. The Customer Advocate Office works collaboratively to provide relevant and evolving metrics, solutions, insights, feedback, and marketing to successfully achieve our vision of being Australia’s bank of choice.
It’s a busy time in the Complex and External Dispute Resolution team so we’re on the lookout for two more people to join the team in a full-time capacity as Case Managers - Complex & External Dispute Resolution. One position is a permanent opportunity, and the other is a fixed term contract/secondment through until October this year.
About the role
In this role you can combine your curious nature and investigative problem-solving skills with your love of delivering great customer experiences. You’ll listen to and handle complaints received through External Dispute Resolution organisations, such as the Australian Financial Complaints Authority (AFCA). Providing information to external parties and ensuring the Bank has conducted a full in-depth impartial investigation of each compliant in a timely manner.
This is a fast-paced role where you will liaise with our customers, and business units, along with External Dispute staff to resolve complaints. You will also undertake ad hoc tasks within the Complex and External Dispute Resolutions Team as requested including management and admin of the Compliments dashboard, Suggestions, as well as assisting with complaints received through the Managing Directors Office.
Join a collaborative, tight knit team that are passionately dedicated and proud to be delivering fast resolutions and outcomes for our customers. You’ll receive on the job training, coaching from experienced team members, and support from the whole team, who all pitch in to work together and share the load.
The Customer Advocate Office is based at the Bendigo Centre, however this role can be based in any of our main office locations in Melbourne, Bendigo, or Adelaide for the two days that you’ll be working in the office, noting that hybrid ways of working are our norm.
About you
As the Case Manager - Complex & External Dispute Resolution you’ll get to:
Be proactive in servicing the needs of our customers and staff, offering appropriate and relevant solutions
Resolve customer complaints within agreed timeframes
Take ownership of feedback received and manage in accordance with the Customer Feedback Management Policies and Procedures
Provide first level customer feedback support to the wider group, guiding them in the customer feedback management process and best practice
Have an awareness of vulnerable customers, and the ability to identify and assist complainants who need additional assistance
Negotiate with all levels of management, including our subsidiaries and alliances, to achieve a fair outcome to complaints for both the customer and the organisation
From the feedback received, identify opportunities for improvement across product, policy/procedure, systems and staff communications
**To be successful in the role, you'll have**:
Previous experience working within a disputes or complaints resolution team, ideally within banking and financial services
Knowledge and understanding of the banking policies and procedures including RG271 legislation requirements and other relevant industry codes of practice will be highly beneficial
Excellent interpersonal skills, with the confidence to have difficult conversations as required
Strong verbal and written communication skills with an excellent customer service ethos
Analytical thinking and good judgement, with the ability to problem solve and make sound and reasoned decisions
The ability to build strong working relationships with people at all levels internally, as well as with external stakeholders
The ability to work to tight timelines and manage workflow with limited supervision
A high level of computer literacy, especially across the MS Office suite of products
FSRA Tier 2
What we offer
There's so much more to a career with Bendigo and Adelaide Bank than just banking.
Working with us opens the door to a whole lot more than a fee free account. Get real benefits, work life balance and flexibility. A career with Bendigo and Adelaide Bank will see you become part of the team, your contribution will be valued, and you’ll get all the assistance you need to reach your full potential.
Bring your brilliant mind and we’ll help you take your learning to the next level with on-the-job training and external development opportunities - we want you to shine. After all, YOU are the difference that makes us the better big bank.
Be quick to apply Applications will be reviewed as they are
