Program Manager

About us

As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.

Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue Service, disaster management services, the Rural Fire Service and the State Emergency Service, and also supports other volunteer groups providing emergency response to Queenslanders.

QFES is one department with many services, many capabilities and many partners.

Purpose of role

Emergency Management and Community Capability is committed to developing, enhancing and supporting volunteer capability and coordination, community education and advice through products and programs, and broader community resilience building strategies, including proactive, evidenced based risk mitigation strategies to support QFES' state of operational readiness and the resilience of local communities across the phases of prevention, preparedness, response and recovery. The Incident Management Development Program will undertake an internal environmental scan to fully understand the artefacts, systems, and products already in use across the state, and develop strategies to enhance QFES' Incident Management capability.

Reporting to the Assistant Commissioner, you will lead and manage the department's Incident Management Development Program, with a focus on performance, business and operations improvement, and organisational change management. You will be responsible for the planning and developing project strategies, documentation, prioritisation, scheduling, monitoring and performance reporting to meet program objectives. You will engage with a range of stakeholders across the department to proactively manage the evaluation, procurement and financial benefits realisation, ensuring plans and approaches are achievable and are utilising resources across the program effectively.

Key requirements

Highly desirable requirements
- Knowledge and experience and/or qualifications in program/project management.
- Knowledge and experience and/or qualifications in developing and delivering project planning, governance and investment management to match changing organisational capability requirements.
- Experience in leading and management programs in a complex organisational and operational environment.

Your key accountabilities

Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:

- Lead and manage the development and delivery of Incident Management projects and activities to ensure project plans, prioritisation and documentation is accurate, practical and consistent with business objectives to ensure ongoing success.
- Provide strategic advice and input into processes for projects, including standards and guidelines to enable effective decision-making, and facilitate consistent delivery of quality cost-effective investments throughout the life of the program.
- Develop program and project plans with consideration of strategic priorities, project milestones and interdependencies to ensure the project deliverables meet desired timeframes and budget allocations.
- Lead the delivery of projects, including financial and program management systems, tools and processes to ensure stakeholders have a comprehensive and detailed understanding of program management frameworks.
- Ensure best practice project management discipline is applied, including risk management, and/or evaluate options to resolve issues and mitigate risks to support the implementation of quality initiatives and outcomes.
- Develop and maintain strong working relationships with internal and external stakeholders to provide strategic input and advice to facilitate the planning, delivery and evaluation of projects and programs.
- Prepare and review complex briefs, submissions, and other correspondence relating to project activities, issues, status updates and reporting in accordance with department requirements and governance.
- Lead ongoing governance maturity and champion opportunities for strategic and operational improvements, including maintaining project management artefacts to ensure the effectiveness in the way the program is delivered.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role:
Leadership Competency Stream - Program Leader (leading teams and/or projects)

Vision
- Leads strategically
- Leads change in complex environments

Results
- Builds enduring relationships
- Drive accountability and outcomes

Accountability
- Fosters healthy and inclusive workplaces
- Demonstrates sound governance

Once you join us we will want you to exemplify the Q