Principal Product Manager

Why work for Tyro We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture. Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our strong team of 600+ Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses. About the role As a Principal Product Manager at Tyro, you are a very senior individual contributor who leads the development of differentiated, strategic products that drive long-term growth and business impact. You operate at the intersection of product vision, customer insight, and commercial outcomes—owning complex product domains end-to-end, influencing company direction, and inspiring teams to build innovative solutions that scale. This is a highly strategic and execution centric role, ideal for a product leader who thrives on ambiguity, tackles hard problems head-on, and elevates the craft of product management across the organization through leadership by example. What you'll do Product Strategy & Vision: - Own the vision, strategy, and roadmap for a large, complex product domain or platform area with a 12-24+ month horizon.- Craft opinionated and differentiated strategies using frameworks such as "Where to Play" and "How to Win" to create durable competitive advantage.- Identify and validate long-term opportunities that span across product boundaries and business lines. Execution & Product Excellence: - Drive complex initiatives from zero-to-one and scale, balancing technical, customer, and commercial dimensions.- Define robust success metrics, OKRs, and learning loops for your product area.- Set the standard for product quality, speed, and strategic depth, ensuring high-leverage trade-offs and crisp prioritization. Customer & Market Insight: - Maintain a deep, intuitive understanding of customer needs, market dynamics, and competitor landscapes.- Regularly engage with merchants and end-users, uncovering novel insights and translating them into breakthrough product ideas.- Leverage data, research, and structured problem solving to navigate ambiguity and make high-stakes decisions. Thought Leadership & Influence: - Influence stakeholders across the business, from C-level executives to engineering and go-to-market partners.- Champion Tyro’s product culture and raise the bar for PM craft through mentoring, coaching, and thought leadership.- Act as a key contributor to company-wide product strategy and cross-functional investment decisions. Cross-functional Collaboration: - Partner with engineering, design, marketing, operations, and legal to ensure seamless product delivery and go-to-market execution.- Lead decision-making forums, DACIs, and strategic reviews, bringing clarity and structure to complex initiatives.- Proactively identify and resolve cross-team dependencies and risks. Performance Indicators Your success will be measured by: - Strategic impact: Creation and execution of high-leverage product strategies that move key business metrics.- Product outcomes: Measurable success in customer adoption, engagement, retention, and/or monetization.- Thought leadership: Influence on company direction, internal processes, and product culture.- Execution and velocity: Ability to drive results quickly while maintaining quality and clarity.- Cross-functional alignment: Strength of stakeholder buy-in and ability to influence at all levels. What you'll do Proven Product Leadership: - 7+ years in product management, with at least 2+ years owning a large product area or platform with high strategic visibility.- Track record of launching successful, customer-loved, and commercially impactful products at scale. Strategic Thinking & Craft Mastery: - Exceptional product intuition backed by structured frameworks, data, and customer insight.- Expertise in managing ambiguous problem spaces, identifying leverage points, and making high-quality decisions quickly. Customer-Obsessed & Data-Driven: - Strong experience in leading customer research, experimentation, and cohort-based analysis.- Ability to synthesize insights from qualitative and quantitative sources into decisive product direction. Influence Without Authority: - A natural collaborator and communicator who leads through storytelling, clarity of thought, and calm under pressure.- Experience influencing company-level priorities and getting buy-in for complex, cross-functional initiatives. Product Excellence & Scale: - Skilled at definin