Booking Centre Agent

3 days ago

Maroochydore, Australia Integral Diagnostic Group Full time

**Vacancy No**
- VN10303

**Status**
- Active

**Employment Type**
- Full Time

**Brand**
- Imaging Queensland

**Department**
- Clerical

**Region**
- Sunshine Coast

**Site**
- Maroochydore -Head Office

**Applications Close Date**

**Description**
- ABOUT US
Sunshine Coast Radiology (SCR) is one of the largest medical imaging providers on the Sunshine Coast and proudly part of Imaging Queensland’s award-winning network of practices and Integral Diagnostics group. As the 3rd largest radiology provider in Australia, Integral Diagnostics has established a strong reputation for quality, excellence, and innovation.
ABOUT THE ROLE
SCR is seeking a full time Bookings Centre Agent for our radiology bookings call hub located in Maroochydore. As the voice of the organisation, you will often be the first point of contact for many patients and referrals in this fast-paced role as you book in procedures and appointments for any of our practices and provide exceptional customer service.

**Key Responsibilities**
- Your key responsibilities will be:
Schedule specialised bookings within a call centre environment for all X-ray, Ultrasound and radiology services
Book appointments and update patient details Radiology Information System (Karisma)
Answer calls regarding bookings and general enquiries while taking and relaying messages as required

Using knowledge of the examination preparation and procedures to give clear and accurate instructions to patients with confidence and no supervision
Make outbound calls to confirm upcoming appointments with patients
Liaising with referrers, doctors, patients for delivery of patient medical results
Maintain patient records, examination statistics and related information as required
ABOUT YOU
a high level of communication and patient care skills - welcoming and friendly
experience a fast-paced high-volume call environment
Accurate data entry and an attention to detail
Integrity, respect and professionalism
Background ideally in Radiology, Medical or associated Health care industry or Call centre
A “can do” attitude that builds rapport with patients, staff and professional easily
Experience with booking programs - medical programs ideally
FOR YOU
Being part of a health provider that cares for our employees and values their contribution to our practices
Growing your knowledge and skills
Latest technologies and innovative culture
Regular social activities and employee awards
Supportive approachable managers
Strong team environment - we don’t miss an opportunity to eat cake
Modern centrally located practices with car parking
Uniforms provided
This is a full-time permanent position working a 9-day fortnight (an RDO every second week) Monday to Friday (no weekends) between the hours of 8.00am and 5.00pm, located centrally on the Sunshine Coast.
HOW TO APPLY

Closing date: We would like to fill this role ASAP, so we encourage you to get in quick if you are interested.

We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

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