Residential Service Manager

Are you looking to get away from the big smoke and enjoy a walk on the beach? - Why not take this opportunity to get your "work life balance" back in order? - Excellent salary on offer in this exclusive Residential Aged Care facility **About the Company** My Client is a leading not for profit organisation dedicated to actively working with older Victorians to live their best life. We care about our people’s health and wellbeing, and are committed to our reputation as a truly great place to work and volunteer. We are a recognised leader in gender equality and are proud to provide an inclusive workplace - with a diverse workforce that is reflective of the client base **About the Role** The Residential Care and Services Manager will be expected to ensure the Facility maintains a high-quality level of consumer centred care and services for their customers and stakeholders across all aspects by focusing on the consumer’s whole person's well-being experience, while partnering with consumers to provide the best possible care and services to meet the consumer’s choices, needs and preferences. The Residential Care and Services Manager will provide leadership to their local team enabling and influencing them to perform at their best within the organisation's business and value framework. **About You** You will have previous experience and proven ability to lead a team of staff and maximise outcomes in performance and Resident care. With outstanding communication skills, you will promote a consumer focussed service - internally and externally - and be confident in leading individuals to be successful in their given role. Together with your commercial acumen and budgeting experience, you will be required to contribute to continuous improvement activities to support the growth and consistent uplift of the services offered. Preference will be given to applicants with the following: - Significant management experience in an aged or health care setting - Experience working within the Aged Care legislative framework, including Compulsory Reporting requirements and the Aged Care Complaints Scheme or similar - Experience working with the Aged Care Quality Standards and Accreditation Frameworks and requirements or similar - Knowledge of the Aged Care Funding Instrument (ACFI), including its impact on business outcomes and a sound understanding of Occupational Health and Safety regulations - A passion for providing high quality service and continuous improvement to achieve results - Current registration as a Registered (Division 1) Nurse with AHPRA (highly regarded but not essential) - Specialist knowledge or postgraduate qualifications in health management, business administration or similar (desirable) **What's in it for You?** This organisation is focused on living their values, not just talking about them. You’ll find the culture is one of genuine respect, support, and positive intention. They work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to their stakeholders. - An innovative not-for-profit organisation focused on implementing leading-edge care models - A varied role with excellent opportunities to grow your skills and career - Ongoing leadership training and opportunities to contribute to strategic initiatives - Engaging in meaningful work with a strong commitment to customer experience - A competitive salary (with salary packaging and meal & entertainment benefits) **Why you should call me now** - I will represent you to my Client and negotiate on your behalf. - I will support you throughout the recruitment process and ensure you are kept in the loop every step of the way