Service Team Manager

7 days ago

Southport, Australia Frizelle Sunshine Automotive Full time

**Progress your career with one of Gold Coast's largest employers**:

- ** Varied and interesting role with autonomy and responsibility**:

- ** Join the team in a time of growth**

**Frizelle Sunshine Automotive** is part of Peter Warren Automotive Holdings, one of Australia's largest multi-franchise automotive dealer groups. We have expanded across South West Sydney, Sydney’s North Shore, Regional NSW, Northern NSW, and throughout South East Queensland and Victoria. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With over 2000 employees across QLD, NSW and VIC, we are focused on growing and developing a career path for all our people.

To assist with the continuous growth, we are now seeking a passionate **Service Team Leader **to join the team

You will be stepping into a multichannel inbound & outbound contact centre, which is highly regarded in the industry for its top performance outcomes.

**Key Responsibilities**:

- Lead, coach and mentor Service team ensuring they are achieving their set performance indicators and the business objectives
- Undertaking quality reviews of calls undertaken by team members for accuracy, coaching and reporting
- Responsible for training and coaching across the team and other areas of the business.
- Undergo one-on-ones and Quality Assessments with team members
- Assess the current process, analysing ways to improve efficiency, performance, service outcomes and the customer experience
- Ability to contribute to the organisations strategic objection and deliver operational requirements
- Ad hoc service-related project work
- Administration and reporting

**About you**:

- Experience in a Team Leader / Management position in a customer centric Call Centre/Contact Centre - multichannel, inbound or outbound
- Experience in coaching and mentoring employees
- Ability fostering a positive and productive team environment
- Hands-on approach
- Ability to make decisions and offer solutions to improve overall performance
- Experience in Quality Monitoring of calls either recorded or side by side
- Career driven, ambitious and solutions focused
- Experienced in conflicting priorities
- Passionate about people development
- Self-motivated, proactive and results driven

**Benefits**:

- Commitment to development and mentoring from your team
- Free Titans tickets for home games
- Discounted Bupa Private Health Insurance
- Discounted St George Bank products
- Employee Assistance Program
- Joining a group that continues to grow and expand in the Auto industry

All Frizelle Sunshine employees must be entitled to work in Australia, complete a Federal Police Check and a Traffic History (QLD) or Driving Record (NSW) check.

  • Service Manager

    7 days ago

    Southport, Australia Frizelle Sunshine Automotive Full time

    **Join a national company with a defined career path and growth opportunities**: - ** We celebrate our team with quarterly and annual awards for high achievers**: - ** Excellent Remuneration Package, Company Car & Bonuses!!** **Frizelle Sunshine Automotive** is part of Peter Warren Automotive Holdings, one of Australia's largest multi-franchise automotive...

  • Customer Service Team Members

    3 days ago

    Southport, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Customer Service Team Members

    3 days ago

    Southport, Australia Bunnings Full time

    Join us and experience Bunnings from the other side of the counter! What’s in it for you when you’re part of our team: - Team discount at Bunnings and other Wesfarmers brands including Kmart- Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave- 12 weeks paid parental leave, regardless of...

  • Automotive Service Manager

    2 weeks ago

    Southport, Australia DigCar Auto Mechanics Full time

    **Digcar Auto Mechanics**, a well-established and reputable mechanic shop, has an excellent opportunity for a full-time **Service Manager** to join our team. - Overseeing daily operations of the workshop, including staff management and scheduling. - Ensuring high standards of customer service by addressing client inquiries and resolving issues efficiently. -...

  • Commission Only Real Estate Agent

    3 days ago

    Southport, Australia TEAM estate agents Full time

    Are you an ambitious real estate agent looking to take your sales career to new heights? We have a fantastic opportunity for an experienced sales professional to join TEAM Estate Agents. As a valued member of our TEAM, you'll play a crucial role in the complete sales lifecycle, from prospecting and lead generation to buyer management and successful...

  • Service Manager Mazda

    2 weeks ago

    Southport, Australia Mazda Full time

    **Join a national company with a defined career path and growth opportunities**: - ** Enjoy access to staff benefits including discounts on parts and servicing**: - ** Excellent Remuneration Package, Company Car & Bonuses!!** **Southport Mazda** was established in 1985 and is proud to be supporting the Southport community. We offer a wide range of premium...

  • Assistant Service Manager

    2 days ago

    Southport, Australia Mazda Full time

    **Opportunity to join an ASX listed company with a strong family culture**: - ** We celebrate our team with quarterly and annual awards for high achievers**: - ** Enjoy a range of employee benefits including lifestyle and retail discounts** Join **Frizelle Sunshine Automotive**, a proud Australian-owned business and part of the Peter Warren Automotive...

  • Team Leader

    1 week ago

    Southport, Australia Southport Sharks Full time

    **The Perks...** - ** Fun, friendly, hard-working and professional team**: - ** Free on-site parking**: - ** Food & Beverage Discounts**: - ** Free Gym Membership** **About Us...** Southport Sharks boasts a diverse range of food and beverage outlets, multi-purpose Events Centre with capacity for 1000 people, gaming room, kids' zone Health and Fitness...

  • Psychologist - Case Manager (Alcohol and Other Drugs Service)

    2 weeks ago

    Southport, Queensland, Australia Gold Coast Hospital & Health Service Full time $80,000 - $120,000 per year

    The RoleAn opportunity has become available for a Psychologist- Case Manager (Alcohol and Other Drugs Service) to join Gold Coast Health (GCH) where the focus of our strong team is on providing world-class health care to people living in the Gold Coast, and northern New South Wales region of Australia.You willParticipate in the design, implementation and...

  • Protective Services Supervisor

    1 week ago

    Southport, Queensland, Australia Gold Coast Hospital & Health Service Full time $90,000 - $123,000 per year

    The RoleAn opportunity has become available for several Protective Services Supervisors to join Gold Coast Health (GCH) where the focus of our strong team is on providing world-class health care to people living in the Gold Coast, and northern New South Wales region of Australia.You willPrevent and/or reduce aggressive/disruptive behaviour by employing...