Team Leader

5 days ago

Southport, Australia Southport Sharks Full time

**The Perks...**
- ** Fun, friendly, hard-working and professional team**:

- ** Free on-site parking**:

- ** Food & Beverage Discounts**:

- ** Free Gym Membership**

**About Us...**

Southport Sharks boasts a diverse range of food and beverage outlets, multi-purpose Events Centre with capacity for 1000 people, gaming room, kids' zone Health and Fitness Centre and a 120 room Mantra Hotel which includes a breath-taking rooftop bar.

**About the Role...**
- Monitor, evaluate and ensure staff productivity, service standards and professionalism on a shift-by-shift basis
- Demonstrate effective leadership through staff motivation, promoting morale and fostering a professional attitude
- Evaluate staff skill levels and provide to Management recommendations for improvement
- Welcoming all members and guests
- Promote the benefit of membership and the club loyalty program to non-members
- Accurately process Club memberships
- Answering all incoming phone calls, including redirection, answering queries and accepting dining bookings as required
- Provide prompt, friendly, customer focused service to patrons purchasing take-away beverage and mini-mart items available at Fins Cellar

**About You**

You will have a passion for delivering excellent customer service, willingness to build long-term relationships with our members and will have impeccable grooming, presentation and communication skills.

**To be successful in this role you would need to possess the following**:

- Previous experience in a leadership/supervisor position
- Experience in a Reception and/or Front Office environment is essential
- Exceptional presentation and grooming
- Ability to communicate with a variety of people
- Knowledge of club facilities, services, promotional activities and membership procedures
- Cash handling procedures
- Experience in operating a PABX telephone system
- Familiarity with Ticketmaster sales operation is an advantage
- Strong problem solving abilities
- Computer literacy with experience using Microsoft Office products

The successful applicant must be available to work across the week with various shifts ranging between the hours of 7.00am and 1.00am.

**APPLY NOW**

No recruitment agencies, please.

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