Customer Support Technician

5 days ago

Newcastle, Australia Immersive Technologies Full time

We are looking for people with the technical aptitude, experience and passion in IT based systems to provide in-field and remote service and support to our customers across the Australian Pacific Region.

**Desirable skills & knowledge including but not limited to**:

- Equipment simulators
- Computer Networking
- Software (installation & configuration)
- Electronics
- Audio-visual
- Automated equipment
- Mechanical equipment/components
- Training delivery
- Time management
- Monitoring systems
- Strong fault finding/troubleshooting
- Gaming machines.
- Building access systems.

**What our role requires**:

- Field based technical support throughout Eastern Australia and Pacific (approx. 50-60% travel under normal workloads)
- Commissioning, maintenance, repair and upgrades to Equipment Simulators that includes:

- Networking local PC servers to multiple components including projectors, Motionbase, operator controls and computers as well as troubleshooting errors or connection issues.
- Fault finding (Electronic) to component level.
- Adjustment and fault finding in electromechanical (moving) parts (examples can include vehicle pedals, joysticks, switches, dials).
- Assembly of component parts, fitting of panels, brackets, ducting, equipment using appropriate tools.
- Hardware, computer and equipment component replacement.
- Software, PC and Server upgrades (or replacement).
- Service equipment such as small Compressors, AC (filter cleaning / replacement) and projectors (replace lamps).
- Deliver product training to customers which includes:

- Formal 1 to 3 days product training curriculum.
- Advice and support to improve customer confidence, efficiency and competence in using product functionality.
- Physically active position with regular light to medium manual handling required.

**We offer**:

- A product that is designed, manufactured and supported in Australia.
- Full training and support.
- Paid for all hours worked on customer sites.
- Paid for travel (airport to airport) outside of normal working hours.
- Daily allowance when travelling.
- On Call and after hours call allowance.
- All tools, equipment and PPE provided.
- Laptop, mobile and home router provided.
- Frequent flyers membership paid annually.
- Flexibility in travel scheduling, working from home, work schedule (when not on customer sites).

**Our Company**:
Our mission is to increase our customer's profitability by optimizing the safety and productivity of their operators. Immersive Technologies deliver on this mission through a highly effective workforce optimization strategy - aligning People, Process and Technology. This proven methodology reduces risk, proves training impact and effectively manages the training process. We are the only worldwide equipment simulator supplier with a consistent and proven track record of delivering significant and measurable in-field cost reductions, productivity gains and safety improvements.

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