V-homelessness Hub Community Connector

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

The Salvation Army is one of the largest providers of homelessness services in Australia, delivered by professional and committed staff, serving adults and families, including their children. Our philosophy is that every person deserves dignity, respect and quality of service and that no one should be without a safe, affordable and secure home. This includes accommodation, case management services, advocacy, limited financial assistance, counselling and meals, as well as connection and referral to other specialist services.

The Homelessness Hub Community Connector Based in Redcliffe will play a vital role in creating a welcoming environment at the Hub that reflects the mission of The Salvation Army. They will usually be the first person a community member meets when they walk through the door, connecting them to appropriate support.

Key tasks and responsibilities
Build rapport
- The Homelessness Hub Community Connector welcomes community members and any visitors accessing the service with a welcoming and responsive initial contact.
- All visitors are provided with necessary support, guidance and assistance in line with site procedures

Program Support
- The Homelessness Hub Community Connector may assist the TSA Homelessness team members with any appropriate support to provide excellent service delivery. This may include answering phone calls and referrals to appropriate Case Managers and /or team members on site.

Qualifications and skills (desired/required)
- Essential for the role are good communication skills, bringing sensitivity and empathy to all interactions.
- Desirable previous experience for the role is customer service or connecting with people in a community support setting.

Capabilities and personal attributes
Manage Self: Shows personal motivation and commitment to completing work activities effectively; regulates own behaviour and responds appropriately in all circumstances; receives and responds to constructive advice.
Communicate Effectively: Allows others time to speak; listens when they are speaking and asks appropriate, respectful questions; is aware of own non-verbal cues; focuses on key points and uses simple words to build mutual understanding.
Work Collaboratively: Works as a supportive and cooperative team member, shares information and acknowledges the contribution and support of others.
Focus on People we Serve: Is mindful of the impact of own role on those TSA serves in the community and provides service appropriately and responsively to the needs of people
Cultural Competency: Understands the concepts and principles of diversity and inclusion and how they impact on current day approaches and practices and demonstrates commitment to culturally appropriate and inclusive practice

Background check requirements
Background checks play an important part in our commitment to being a safe organisation. Where an applicant has disclosable history, the selection process includes a fair assessment and a risk management approach. Collection of personal information is handled per our privacy and confidentiality policies. Below is what is required for this role:

- As this role has access to personal details, it will require a Police Check and a Working with Children/Vulnerable People Check.- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. _Additionally, certain volunteer roles may require a Nationally Coordinated Criminal History Check._