Department Manager

3 hours ago

Canberra, Australia H&M Full time

Company Description
- Make your mark within a leading global fashion company
- H&M is a place where you can express your full self & feel like you truly belong
- Fun collaborative and inclusive team environment

At H&M, we welcome you to be yourself and challenge you to grow and make a difference.

Help us reimagine the future of an entire industry, making everyone look, feel and do good.

Be proud of where you came from & amazed by where you’ll go.

**Be yourself & more at H&M**

**Job Description**:
As a Department Manager at H&M, you will spend 80% of your time where it all happens - on the shop floor. You are responsible for supporting the sales & profit goals by setting a plan for your department to deliver the best customer experience in line with your store. You act in line with our values, always with the mindset of everyone is a leader no matter what your role is at H&M, what you do is as important as how you do it.

A day in the life of a Department Manager at H&M
- Responsible for delivering exceptional customer service.
- Promoting our Hello Member program to drive engagement, creating meaningful relationships and providing customer insight.
- Collaborate with the store Visual team to create an inspiring and exciting customer experience.
- Training and developing your Sales Advisor team through promoting our feedback culture.
- Actively promoting our sustainability vision to both your team and customers.

**Qualifications**:

- Excellent interpersonal skills and a passion for providing exceptional customer service.
- The ability to delegate, follow up and provide straightforward feedback with the goal to coach and develop your team.
- Strong organizational skills and the ability to prioritize multiple tasks based on the needs of our fast-paced business.
- The ability to analyze figures and formulate plans to maximize sales.
- The motivation to drive ambitions and reach business & personal goals.
- Previous leadership experience with proven sales success & team development (Ideally 1 year)

Additional Information
**What’s in it for you?**
- Receive 25% off H&M and other H&M Group brands.
- Freedom to dress to your personality and show off your flair for fashion.
- Continuous learning and development opportunities within a global business.
- Up to 26 weeks paid parental leave for eligible team members.
- Access to 24/7 wellbeing provider.
- Sit back and relax on your break in our onsite amenities.

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