On Site Representative

18 hours ago

Murarrie, Australia Team Global Express Full time

As the OSR, you will provide supervisory management across our Good Guys courier team. You will have the opportunity coordinate the operations of the distribution fleet operating out of the customers premises and coordinate the sortation and preparation of stock to be forwarded. You will be contact point for the customer and their stakeholders for customer service or operational queries. Plus you will provide operational feedback and insight to the Courier Operations Manager.

Primary Duties & Responsibilities:

- Ensure all deliveries presented by the customer each day are allocated to suitable vehicles
- Work closely with customer staff to develop efficiencies, meet KPI’s and improve the customer - client relationship
- Communicate allocation plans to stakeholders where required
- Coordinate backup vehicles where required
- Manage driver leave and absenteeism across the site
- Facilitate training and development of drivers as required
- Devise strategies to ensure service standards are met
- Ensure all deliveries are completed within the allotted timeframes each day
- Communicate any operational problems to the Operations Manager as soon as they are identified
- Ensure compliance of the supervised fleets with respect to MDT usage and Scanning
- Facilitate POD retrieval from the drivers on the customers behalf
- Where applicable, ensure driver compliance with the customers Cold-Chain and Restricted/Dangerous Drugs procedures and that drivers are responsible for the safe keeping of client cold-chain equipment
- Ensure driver compliance to OH&S and Road Safety requirements
- Manage driver and vehicle presentation standards to ensure compliance with the customer’s requirements
- Respond to customer service or operational enquiries by the customer or their stakeholders quickly and effectively

About you

An open mindset to continuously develop and strive for a career at Global Express along with a can-do attitude will set you apart.
- Available to work 38 hours a week - 6am to 2pm including Saturdays and Sundays
- Experience in distribution, freight, logistics, warehousing or supply chain
- Proven ability to work collaboratively across all levels and teams
- Contactable after hours for system related communications and coordination
- Self-motivated with a proven ability to work under pressure and autonomously without direction
- Ability to maintain ongoing client relationships ensuring timely and specific lines of communication
- Strong leadership, people management and motivational skills with an ability to manage remotely

Diversity and Inclusion

We celebrate difference.
- Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.

As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.

To find out more about us, visit

About - Team Global Express

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