IT Support Specialist/technician

3 days ago

Murarrie, Australia MSD Full time

**IT Support Specialist/Technician**
- ** Looking for a different challenge as an IT Support Specialist/Technician**whereby you can utilise your skills? Exciting new opportunity for you to work autonomously, whilst supporting ANZ
- ** Permanent Full-time**position with **competitive renumeration**and** benefits**:

- Work autonomously whilst being supported by a wider dedicated and welcoming team** based in Murarrie, Queensland**:

- Join a growing, yet already **successful market**:

- ** Upskill and growth in an area your passionate about**, whilst being fully supported and encouraged
- Join a trusted Global leading** Animal Health**organisation

The IT Support Technician’s mission is to provide hardware and software IT support for the site production lines.

**What You Will Do**

**Responsibilities include, however not limited to**:

- User/stakeholders assistance
- Takes care of user requests and redirects them to the relevant people in the IT team or relevant IT team, or carries out the interventions itself
- Complies with information system security instructions
- Supporting shopfloor IT by sustaining the environment and work on incident resolution
- Deploying new devices on the shopfloor (Computers / IOT devices / manufacturing devices with network capabilities)
- Keeping inventory of our assets up to date and manage their lifecycle
- Documenting all activities
- Communicates and inform users to understand the problems and resolve them
- Provides Guidance, information and user trainings if needed
- Registration of new equipment
- Follow-up of new equipment
- License management
- Repair and performs preventive maintenance of all computer equipment
- Manage spare parts

**Manage daily operations**:

- backups and restores
- data archiving
- maintenance of user configurations

**What You Must Have**

**Technical knowledges**:

- Microsoft 365 environment
- Experience with main types of cabling
- Hardware and software equipment (PC’s, routers, hubs, switches, printers)
- Network protocols - working knowledge of
- Windows based computing (from XP to 10)

**Analytical capabilities**:

- To be able to diagnose the origin of a breakdown or malfunction, of network congestion
- Ability to do hardware configuration of networks
- Ability to perform network maintenance
- Follow the On-site rules
- Follow the safety instructions

**What You Can Expect**
- Work autonomously whilst being supported, encouraged and being part of a trusted Global Leading Animal Health organisation
- Exposure to **upskill and develop** in your role
- Flexibility and **opening doors to other opportunities** and skillsets
- Joining a **collaborative** team of **likeminded individuals**

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

**Search Firm Representatives Please Read Carefully**

**Employee Status**:
Regular

**Relocation**:
**VISA Sponsorship**:
**Travel Requirements**:
**Flexible Work Arrangements**:
Not Applicable

**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Job Posting End Date**:
03/5/2025

**Requisition ID**:R332645

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