Customer Team Leader

14 hours ago

Richmond, Australia IKEA Full time

**Job ID**: 308796
- **Date posted**: 16/09/2025

**Our team within IKEA**At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion.We care about people & planet and promote health & wellbeing.We nurture your development and provide career opportunities to unlock your potential. **What you need to know**Working at IKEA has its benefits and rewards:

- Leave entitlements - 5 weeks Paid Annual, Paid Parental, Family & Community and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

- This role is Permanent Full-time, 76hrs/fortnight
- Applications close Monday 29 September, 2025
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).

**About this work area**As Customer Team Leader your responsibilities will include, but are not limited to:

- Lead the daily operations and support a team of co-workers in their daily work to secure a positive & seamless customer journey in busy physical retail environment
- Empower co-workers through continuous competence development and trust so they are always ready to support the customer journey
- Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations
- Support your manager in managing the recruitment, retention, performance management and succession planning
- Listening and understanding omnichannel customer feedback, both written and in-person, and ensure issues are resolved in a timely manner as an ambassador for the IKEA brand
- Work closely with the Customer Operations Manager and other leaders to ensure the business goals are being actioned and relevant metrics achieved

As a Customer Team Leader you are/ have:

- Proven experience in a physical retail environment (large format experience highly desirable)
- Highly developed communication and organisational skills
- Proven experience in leadership including development, coaching, and performance management
- Passionate about understanding the customer journey, and how you & your team support in creating a positive shopping experience for our customers
- Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business
- Continuously proactive in seeking ways to simplify processes and reduce unnecessary negative costs to the business
- Able to navigate and ensure the completion of policies, processes and any regulatory compliance

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