Consultant, Commercial Claims

3 days ago

Parramatta, Australia IAG New Zealand Full time

**The Role**

IAG has an exciting opportunity for a Claims Consultant to join the SME and Agri Claims Team. In this role you will manage claims from post lodgement through to completion to ensure claims are processed within expected delivery timeframes to meet customer expectations and to minimise cost to CGU. This role is offered as permanent full-time and is a fantastic foot in the door for a career within Insurance.

Please note: To Work from Home, you will need: high speed internet connection and a private home office set up and training will be completed virtually.

**Key Responsibilities**
- Manage end-to-end claims within designated authority limits and in accordance with Short Tail Claims triaging principles to meet customer expectations and service level targets.
- Liaise with all relevant parties to provide regular updates on the progress of claims and leverage the expertise of specialist claims teams and other key stakeholders.
- Support the Intermediated Claims process by performing coverage evaluations, basic investigatory tasks and by gathering and documenting relevant information within the Claims Centre system as required
- Provide assistance to team members and identify opportunities for process improvement to support the achievement of team and organisational goals and objectives

**Skills & Experience**
- Previous work experience in a customer facing, service-oriented role
- Ability to work collaboratively within a team environment
- Prior exposure to insurance claims handling systems, processes and procedures
- A passion for customer service and an ability to work autonomously in a work from home environment

**About Us**

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.

**Ready for Anything? Let’s Talk.**

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.

The IAG Way

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