Claims Officer

Primary Details

Time Type: Full time

Worker Type: Employee

Claims Officer - Complex Commercial Property Claims

Location: Sydney or Melbourne

Type: Full-time, Permanent Position
- Do you have exposure to high value commercial property claims?
- Are you a driven individual who loves a challenge and thrives off a fast paced environment?
- Join our experienced team of Claims professionals in all things high value and complex claims handling

Your part in a changing world

At QBE, our purpose is to enable a more resilient future.

We’re an international insurer and reinsurer with a local presence in 27 countries.

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.

We’ve been cultivating resilience since 1886, when our founders started a marine insurance company in Townsville, Australia to give early pioneers a safeguard against uncertainty.

Today, we employee more than 11,600 people around the world, and our product portfolio includes property, motor, crop, energy, marine and aviation insurance.

The opportunity

We are looking for driven professionals to manage end-to-end claims across a diverse range of products in our Major Loss Property team.
- In this role you will have the manage the commercial property claims portfolio including business interruption and ISR claims
- In Major loss we deal with complex and large value domestic & commercial property claims.
- You will work with our broker partners, customers, loss adjusters, builders and suppliers to ensure the assessment and repair process for all valid claims is managed effectively and efficiently in line with jurisdictional requirements.

Your story so far
- Previous experience in handling large and complex Domestic & Commercial Property Claims
- Relevant technical product knowledge
- An individual who prides themselves on providing an exceptional customer experience at every point of contact
- A self-motivated individual who is eager to learn and grow on their current skills to maintain levels of excellence through times of change and show resilience in the face of a challenge
- Ability to handle multiple and competing tasks to meet customer needs
- An individual who can critically assess and has excellent organisational skills.

We are here to support you

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As an QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance
- Our ‘At My Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 12 weeks’ gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 2019, 2020 & 2021 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

Join us.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at


How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.