Aps6 - Usability Tester/user Researcher

6 days ago

Canberra, Australia Peoplebank Full time

Our Federal Government Client is seeking a Usability Tester/User Researcher

This is a long-term contract for 12 months with 2x12-month extension option, located at our Client's **Canberra** location.
- Design, plan and undertake user research and usability testing based on best practice and user research frameworks.
- Contribute to and support the delivery of user research, testing and co-design activities to deliver innovative simple outcomes and improvements to stakeholder and user experiences.
- Develop and support the team to develop research and testing artefacts, including proposals, reports, personas and journey maps.
- Facilitate and support user research and testing interviews and discussions with users to gain critical information required to improve the digital user experience and validate designs with users.
- Analyse and synthesise insights and findings to understand user behaviours, needs and motivations leading to the creation of insights and opportunities for improvement of the digital platform
- Transform insights and findings into impactful and actionable artefacts across a variety of formats to inform decision-making and make recommendations to inform design solutions.
- Build rapport, collaborate and communicate with influence internally and across government to support the agency's transformation agenda.
- Support the broader team in capability development in user research and usability testing.

**To be successful in this role you should have**:

- Greater than 2 years' experience in leading research and/or usability testing including various research methodology and mediums.
- Experience in testing varying degrees of fidelity prototypes to elicit behaviour and sentiments from users.

**It is desirable if you have**:

- Demonstrated knowledge and experience in using User-Centric Design methodology, processes, and techniques to inform digital solutions.
- Demonstrated ability to develop and execute detailed research plans including analysis and development of reports with short lead times.
- Experience working in an Agile environment within Government or similar larger organisations.

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