Retail Manager

2 weeks ago

Wollongong, Australia Star Phones Australia Pty Ltd Full time

**RETAIL MANAGER**

**Salary**: AUD 61,000 plus 10.5% superannuation

Star Phones Australia Pty Ltd. T/A Star Phones operates mobile phone repairs and accessories under the brand of Star Phones Australia at various locations in NSW, QLD and Victoria.

We are looking for a full time Retail Manager for our Star Phones store located at

**200 Crown Street LG, Shop 15, Wollongong Central WOLLONGONG, NSW 2500**, who have a passion for retail, a love of customers and a drive to deliver results to join the team in the business.

You will be responsible for complete management of the store with a focus on customer service, operational efficiency, cost control and growth and help drive the seamless execution and delivery of key business imperatives through retail network.

The managerial and administrative aspect of your role will encompass determining product mix, stock levels and service standards, selling goods, maintaining records of stock, financial transactions and ensuring compliance with occupational health and safety regulations.

**Minimum Requirements**:
AQF Associate Degree, Advanced Diploma or Diploma in the relevant field and 3+ years' experience in a mobile shop or similar role

In this role your main responsibilities include:

- Lead and manage complete store operations.
- Lead and motivate subordinates.
- Maintain excellent store standards and functionality of store equipment and merchandising.
- Up selling and providing technical product knowledge
- Independently deal with all repair and mobile phone or accessories product related questions and problems
- Follow all policies and procedures and ensure the other staff is following policy guidelines.
- Deal and resolve customer and suppliers’ queries.
- Determine special promotions, stock levels and service standards as per the standards set and policy established.
- Monitor strategies and pricing of local competitors to introduce competitive deals.
- Liaise with suppliers on possibilities of pricing variations while ensuring profit margins are intact.
- Manage staff roster depending on sales volume and budget.
- Co-ordinate with suppliers to ensure sufficient inventory.
- Monitor stock-take and weekly sales and inventory analysis.
- Monitor the stock records of stock levels and manage financial transactions.
- Encourage optimal teamwork and provide continual feedback for growth and development.
- Supervise staff to ensure satisfactory customer service.
- Undertake budgeting activity and devise strategy with directors / owners.

**Other key skills and experience will include**:

- Background leading a high performing retail store.
- A passion for providing exceptional customer service.
- Ability to lead and motivate the team to meet our high service standards.
- Sales focused with experience in providing customer excellence.
- Demonstrated skills in stock management.
- A daily focus on ‘drive the sales, lift the KPIs and customer centricity.

**Salary**: $60,000.00 - $62,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Wollongong, NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Point of Sale (POS) software: 1 year (preferred)
- Working towards sales targets and KPIs: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Location: One location

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