Technical Claims Manager

**Introduction**

Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

**Overview**
- ** Individual development planning multitude of learning pathways and opportunities**:

- ** Organisation which celebrates collaboration and innovation**:

- ** Something for everyone - range of employee benefits, discounts and wellbeing programs**

**About the role**

As the primary in-team specialist for technical claims and Workers Compensation knowledge, in the Technical Manager position you will use your unique skill set to provide coaching and mentoring to claims staff with relation to complex claims matters.

You will also use your knowledge of Workers Compensation legislation to review and endorse claims decisions, liaise with legal parties relating to claims disputes, undertake various calculations relating to compensation, and provide technical reviews for claims management strategies.

**How you'll make an impact**
**Your responsibilities will include**:

- Guiding, advising and assisting employer clients who require specialist technical assistance
- Interacting with and providing instructions to Legal Panel Firms within the required timeframes on all pre-litigated and litigated matters
- Providing employers, employer consultants and other involved parties with updates in relation to litigated matters
- Undertaking adverse decision quality revisions and endorsements
- Completing case conferencing with Case Managers and attending claims review meetings when required
- Undertaking pre-conciliation checks, assisting with strategy considerations and attending conciliation conferences as required
- Mentoring and coaching other members of your team

**About you**
**We’re interested in hearing from people who possess**:

- Fantastic customer service skills
- Exceptional communication and interpersonal skills
- Experience in client service role
- Coaching, mentoring, and leadership skills
- Bachelor of Law Degree and/or Industry Related Qualifications will be ideal

**What we can offer you**:

- Attractive remuneration packaging & flexible work arrangements including Work from Home
- Paid Parental Leave
- Excellent working environment - our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities;
- Exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
- Service recognition awards; and employee assistance program for yourself and immediate family members.
- A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
- Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers)
- Reproductive leave

**To apply**

Be engaged with a high performing and agile team backed by a positive culture. If this sounds like your future career, then we want to hear from you today

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

**Compensation and benefits**
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave

**Other benefits include**:

- Flexible and hybrid work arrangements
- Mental Health and Wellbeing Supp