Field Technical Spt Rep Iv

12 hours ago

Brisbane, Australia DXC Technology Full time

**_ Responsibilities: _**
- Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts.
- Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
- Provide software service, pre
- sales, post-sales or service delivery support.
- Deliver services, including customized services to large enterprise, complex or corporate accounts.
- Use proactive monitoring procedures/tools to identify problem prevention opportunities.

**_ Education and Experience Required: _**
- Minimum Vocational/Diploma/ Associate Degree (technical field) with 3-5 years of working experience in related fields or Degree holder with 2-4 years relevant working experience.
- Experience with support of full range of company products in Customer base.

**_ Knowledge and Skills: _**
- Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices.
- Thorough knowledge of administrative or technical practices Proficient Field Technical Support skill set.
- Knowledge of assigned company hardware system platforms.
- Familiar with networking and all supported operating system platforms (i.e. company
- UX, NT, Linux, etc.)
- Knowledge of high availability system environments.
- Strong communication skills both verbal and written.
- Strong Customer relationship building skills Ability to manage complex Customer problems.
- Ability to perform while under high-pressure situations.
- Project management, analysis, communication, scheduling, controlling, and presentation skills.
- Good teamwork with peers and company personnel.
- Demonstrate consistent, acceptable performance of all business fundamentals.
- Knowledge of portfolio of services.
- Basic knowledge of change management process and tools available.
- Schedule and participate in on-site account support meetings both internal and external.

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