Customer Service Officer Multicultural Nsw

**Customer Service Officer**
**Multicultural NSW**
- **Location -** Parramatta/Hybrid
- **Employment type**:Two temporary full-time positions till 30 June 2025 with a possibility of extension.
- **Grade**:Grade 3/4
- **Salary**:$82,193 - $90,001 pa plus employer contribution to superannuation and annual leave loading.

**Your role**

Provide customer service, advice and solutions in accordance with agency policies and procedures. You will also undertake a range of administrative tasks in relation to the translation and interpreting services.

**What you’ll do**

As part of the Language Services division, you will:

- Provide high level of customer service.
- Coordinate translation and transcription projects.
- Work collaboratively in a team environment, participating actively in team meetings and projects, and provide advice on the effective delivery of services.
- Develop sound relationships with various stakeholders.

You'll work as part of a multicultural team of customer service officers and translators in the Language Services division that provides translation, transcription and interpreting services to a wide range of customers.

**What we’re looking for**
- Demonstrated experience in the provision of quality customer services.
- Demonstrated experience in managing multiple competing priorities, and ability to adapt to changing work environment quickly.
- Effective communication skills.
- Experience working in a language services industry (Translation/Interpreting project coordination experience) preferred.

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

**We do work that really matters**

At Multicultural NSW you’ll be helping connect and unite people to develop resilient and welcoming communities. You’ll be supporting NSW to be the most successful multicultural society in the world.

Our work matters. We offer a range of rewarding career opportunities that allow us to promote cultural and religious diversity and social harmony.

**Are you ready to join us?**

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Please note that you are required to answer the following mandatory screening questions, with each response limited to half a page for a successful submission:

- **Question 1**:Provide an example from your work experience where you were required to complete multiple tasks/projects with competing timeframes within the time limits imposed.
- **Question 2**:Describe a complex customer service issue that you resolved under pressure. How did you approach this issue, what steps did you take to address the customers’ needs and what was the outcome?

**Applications close**11:59 PM AEDST Wednesday February 5, 2025

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

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