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Client Services Advisor

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Sunshine Coast, Australia Youi Pty Ltd Full time

**Why Youi**:

- Awesome incentives and employee benefits
- State of the Art Sunshine Coast HQ
- Career progression pathways
- Cert III in business

At Youi, we like to do things differently. Since Day 1, we've challenged the Australian insurance industry to provide a better experience for our customers with our focus on Insurance for Individuals.

One of the main differences we have over our competition is our awesome customer service. And that comes down to the kind of people we employ. We like great personalities, people not afraid to be themselves, and who believe that hard work should be well rewarded.

We have seen our entry level advisors move around the business into departments such as People & Culture, Marketing, IT, Finance and much more. Everyone’s Youi journey is different however if you’re hungry, curious and resilient you can pave the way to success.

Our unwavering commitment to being a great company to work for and providing awesome service to our clients drive our success. You can become a part of our success story.

**More about the opportunities available**:
We currently have vacancies in our Client Retention and Client Services department. You would provide awesome service to our existing client base with day to day parts of your role including..
- Assist our customers with general enquires
- Amend existing policies
- Listen to customer needs and identify opportunities
- Assisting with policy renewals
- Cancelling existing policies

**A bit about you;**
- Must have a passion for providing an exceptional customer service
- The drive to excel and exceed targets/KPIs
- Adaptability and willingness to learn
- Confidence and a positive attitude
- Resilience in a fast-paced environment
- Demonstrate the ability to problem solve with customers
- Customer service/ sales experience preferable

**What will you get in return?**
- Competitive salary + an attractive incentive component
- One month fully paid induction training + ongoing training opportunities
- Nationally recognised qualification: Cert III in Business
- Fun & high performance culture with smart business casual dress & regular social events
- Career progression opportunities - our philosophy is to promote internally
- Loads of employee benefits through our award winning Yourlife program

**Recruitment Experience**

There are three stages to the recruitment of this role:
2.**Chat Interview** you will then be invited to complete a chat based interview, where you will be asked behavioural interview questions (similar to a face to face interview) taking you about 20-25 minutes to complete.

3.**Assesment Centre **if successful, you will be invited to a group interview which takes about 2 hours. You'll learn more about the role and company and go through some group and one on one activities.

**If this is the role for you Training starts 9th of January.