Head of Ops, Oversight and Governance

**Req ID**: 82083
**Department**: Insto Ops Support
**Division**: Institutional
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
About the Role
As Head of Ops for Regulatory Oversight and Governance, you’ll play a key role in helping to ensure regulatory obligations are met, customer complaints and errors are resolved in a timely manner and ensure appropriate performance management reporting (including detailed reporting and identification of “hot spots”) is delivered on a consistent basis.
ANZ’s Institutional Division operates globally provides world class solutions for our institutional clients across Australia, New Zealand, Asia, Europe, and America, including Papua New Guinea and the Middle East. ANZ Institutional aims to be the best bank in the world for clients driven by regional trade and capital flows.
Institutional Operations AU & PNG are responsible for the day-to-day delivery of Institutional products to ANZ customers based in AU & PNG. We have teams based in 5 states in AU, PNG, BLR and MNL.
This role is within the leadership team of the Chief Operating Officer (COO) AU & PNG, Institutional.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent
**Role Location**: 833 Collins Street, Docklands VIC 3008
**Role Schedule**: Full-time, 40hrs/week
What will your day look like?
**Your key responsibilities will include**:
Works hand in glove with the entire COO Aus, International and Group Capability Centre colleagues to understand risks/issues, past, present and emerging, and lay down measurable strategies to de-risk the business to the extent possible.
Works closely with the leadership team to drive the cultural change and embedding of the NFR Framework and associated policy requirements on behalf of the business and its ultimate Line 1 Risk Owner (the Group Executive).
End to end (hands on) ownership of regulatory reporting and regulatory communications relevant to tasks undertaken for Institutional AU & PNG customers (including tasks undertaken by teams based in AU, PNG, MNL and BLR).
Champion identification and understanding future and emerging risks, including working with the leadership team to monitor external and internal business environment to identify and understand future and emerging strategic risks.
Detailed monitoring of customer outcomes (quality and timeliness of delivery) including oversight and resolution of customer complaints.
Ensuring financial management of the business is delivered effectively including planning/forecasting/budgeting/STPs and projects are delivered within budget with benefits realised.
Preparation of high quality papers for senior leaders and COO LT and other reporting including management reports.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Extensive relevant experience in the banking and financial services sector.
Experience navigating varied cultural contexts while leading, planning and executing change.
Knowledge of ANZ’s Non-Financial risk framework and regulatory requirements.
Proven understanding and hands on experience identifying performance uplift opportunities and influencing others to make the required improvements.
Ability to work autonomously and collaboratively - this is a hands on role.
Strong influencing and negotiation skills backed up by excellent communication ability, written and verbal (including packs).
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
10/01/2025, 11.59pm, (Melbourne Australia)