Business Performance Lead

**The role**

Reporting to the Home Controls & Performance Manager, the Business Performance Lead role will support the Home Claims Business Leaders through the provision of financial and operational information, analysis, and insight to ensure any emerging trends are identified early so that appropriate action can be taken. A key part of the role will be understanding the performance of the claims business, drivers for the results, and future impacts.

The purpose of this role is to lead and drive high business performance through continuous improvement, data management, reporting, and decision support to key stakeholders.

A high degree of commercial acumen and being able to articulate and communicate operational performance using indicators and insights is key.

The Claims Analytics team’s purpose is to Business Partner with the Home Claims Department through:

- Being a single, independent source of financial and operational information and reporting for the Home Claims Leadership team to identify and monitor productivity, cost, and customer key business information and trends.
- Providing value-add business analysis, insight and advice with details on key drivers and recommendations for improvement initiatives to support decision making and action.
- Maintaining an awareness and a thorough understanding of key drivers of Claims results and providing challenge to the executive team on where focus should be.
- Commercial support for teams pursuing new business initiatives, including defining, modelling and tracking of business case benefits.
- Continuous improvement of the reporting and information suite, through the use of the enterprise data warehouse.
- Act as a primary liaison for Home Claims, collaborating with leadership and cross-functional teams (Claims & Assessing, Finance, Data) to understand and translate complex business reporting and data needs into technical requirements. This involves resolving conflicting user requirements and fostering strong relationships.
- Proactively identify, analyse, and provide actionable insights on critical performance drivers, including cost, productivity, quality trends, and claims leakage. Conduct in-depth analysis of Home Claims processes and procedures to understand performance drivers and recommend corrective actions.
- Deliver comprehensive financial and operational reporting, alongside handling complex ad-hoc information requests. Develop and maintain advanced reporting and analysis solutions leveraging tools such as SAS and Power BI, including data modelling. Ensure data quality and integrity by identifying, investigating, and resolving data issues.
- Support the Home Claims Leadership team in defining and tracking initiative benefits, and in setting relevant KPIs and targets aligned with broader strategic objectives. Contribute to the development of a robust and proactive reporting framework.
- As a senior member of the analytics team, provide mentoring and support to encourage complex problem-solving and analytical thinking. Foster an environment of continuous improvement, innovation, and lateral thinking within the team.

**What experience you’ll bring**

**_ Essential_**
- Minimum of 5 years’ experience in business performance analysis and partnering, and well demonstrated commercial acumen.
- Specialised working knowledge of Claims Insurance business and processes, understanding of the factors that influence the claims cost, effectiveness, and service delivery (preferred).
- Advanced Microsoft Excel Skills & Intermediate to Advanced SAS, SQL, and/or Power BI skills.
- Customer-focused approach in delivering reporting, analysis, and insight, as well as advice to internal customers and management.
- Ability to translate large volumes of data into meaningful information and insight, with a thorough understanding of key business drivers, correlation/impact on financial results, and corrective action to address.
- Advanced reporting skills mandatory and familiarity with financial accounts/reports/financial methodology highly regarded.
- Excellent relationship and influencing skills, with the ability to communicate with all levels within the organisation across a wide variety of stakeholders, including IT, Finance, Operations, and Data Teams.
- Collaborative and consultative, with the ability to work both independently as well as within a small team.
- Accuracy-driven, with a high attention to detail.
- Demonstrated aptitude to multitask in a fast-paced/ dynamic environment, with the ability to work proactively, autonomously, and meet tight deadlines.
- Adaptable and supportive of a continuous improvement culture, with the ability to deal with a range of new issues that may involve uncertainty and require a multi-disciplinary solution.

**_ Desirable_**
- A business/Commerce qualification with a specialisation in Information Management, Business, Finance, Statistics, or a Mathematical qualification.

**The benefits of working at A&G**
- ** Location** - *