Lead Customer Service Manager

7 days ago

North Lakes, Queensland, Australia beBeeLeadership Full time $103,450 - $154,950
Job Overview

We are seeking a skilled Customer Service Manager to lead our team in delivering exceptional customer experiences. As a key member of our organization, you will be responsible for managing a team of dedicated professionals who share your commitment to excellence.

Key Responsibilities:
  • Develop and motivate team members to ensure high standards of service and skills maintenance.
  • Prioritize and allocate team portfolios to manage workload effectively.
  • Maintain strong relationships with internal and external stakeholders to drive business growth.
  • Provide technical support on products, processes, systems, and compliance to ensure seamless operations.
  • Conduct performance reviews and assist with staffing requirements to optimize team performance.
  • Contribute to system and process improvements to enhance overall efficiency and productivity.
Requirements:
  • Previous experience as a Team Leader or equivalent.
  • Ability to lead, motivate, and manage stakeholder relationships effectively.
  • Strong problem-solving and conflict resolution skills, combined with excellent communication abilities.
  • A focus on customer outcomes and relations is essential for success in this role.
  • Attention to detail, decision-making skills, and effective time management are critical components of this position.
Benefits:

As a valued member of our team, you can expect a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

About Us:

We are a dynamic organization committed to delivering exceptional customer service and driving business success through teamwork and innovation.

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