Customer Service Officer

1 week ago

Elizabeth, Australia City of Playford Full time

**Multiple Casual Positions Available**

**Classification: GO2**

**($38.40** per hour +** 25% Casual Loading + Superannuation, if applicable)**

**About Us...**

As one of the fastest growing council areas in South Australia, the City of Playford is focused on building sustainable foundations and places the community at the heart of everything we do.With our urban centre as the CBD of Northern Adelaide, our city is enriched by growing and diverse communities in new and established suburbs, rural and hills townships and horticultural lands.

The work that we do and the decisions that we make are in the best interests of the whole and contribute to a sustainable organisational future. Modelling open decision making, we provide a supportive and collaborative environment where employees feel engaged and connected to the work of the organisation, to each other, and the community.

**About the Role...**

Are you passionate about community engagement and customer service? We have a great opportunity for you join our Family & Wellbeing team working at the John McVeity Centre (JMC), a vibrant hub for recreational and community activities.

The John McVeity Centre (JMC) provides a wide range of formal and informal sports, group and individual fitness and community development activities where our community finds connection and engagement.

As a key member of our team, you will oversee day-to-day operations at the John McVeity Centre, primarily during weekends and weeknights. Your responsibilities will include:

- Operate the JMC canteen
- Mixing and dispensing of food and beverages (including barista operation)
- Clearing or wiping down of tables
- Taking reservations, greeting guests; and
- Receiving monies and reconciling cash and EFT payments at end of shift in line with Council’s Cash Handling Policy and Procedure
- Greet and assist hirers and customer with enquiries, complaints, and requests
- Oversee the set up and pack down of hired spaces by user groups ensuring they are complying with hire agreements
- Provide support to a range of sport and recreation activities

Please refer to the attached Position Description for more information on the role.

**About You...**

People are at the heart of everything you do - your team, your internal and external customers, and your community. You are passionate about contributing to an Organisation that provides information, services, and infrastructure that supports a growing and thriving Playford community.

In addition, you will possess:

- Experience in a sport and recreational facility, community canteen or kiosk environment including the dispensing of food and beverages
- Proven ability to work with mínimal supervision
- Cash Handling including Eftpos, cash and online transactions

**The Playford Employee Experience...**

Our team work hard together, but also celebrate together, learn together and support each other. We have a commitment to work/life balance through flexible working conditions and we remain focused on providing a high level of service and positive experience for our customers and stakeholders.

Incumbents in this position are required to possess a National Criminal History Clearance or DCSI Clearance.

If you believe you have the knowledge, skills and experience to fulfil this role and would like further information, please contact**Kate Nankivell, Manager - Child & Family Wellbeing**on**(08) 8256 0234.**

**How to apply...**

**Applications close at 12.00pm on Friday, 13 June 2025.

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