Head of Data, Digital and Technology, Oceania

The Data, Digital and Technology (DD&T) Leader will drive creative disruption through digital technologies and data analytics to elevate customer engagement and deliver better patient outcomes.

He/ She will implement the aligned GEM DD&T strategy, including change management and prioritization based on LOC business imperatives. The LOC DD&T leader will develop LOC capabilities aligned to GPD direction, including Digital Patient Journey and Outcomes, Next Generation and Customer Experience, and Insights-driven organisation. He/She is a member of LOC Leadership Team and GEM DD&T Council.

**_ Key_** **_accountabilities_**

DD&T Roadmap, Funding and Delivery
- Establish a LOC DD&T plan aligned to the GPD/GEM strategy, incl. identifying and curating LOC business imperatives that can be addressed through digital and analytics use cases, supported by technology and data
- Drive delivery of DD&T plan, with focus on business value, leveraging the GEM and GDT organizational resources as appropriate
- Steward LOC DD&T budget, with TCO perspective and optimizing for value (while driving adherence to standards)
- Influences the shared product backlogs managed by GEM BU (eg EDB, CRM, NBA, OCE, Hive), balancing LOC needs and enterprise value
- Build and manage a high-performing, fit-for-purpose DD&T team that is focused on execution and delivering value
- Increase digital and analytics LOC literacy through targeted capability building and drive adoption of DD&T offerings
- Ensure adherence to architecture standards (set by Architecture Council) and data standards (set by Global Data Council)

**Insights & Advanced Analytics**
- Evidence generation through RWE analytics to inform brand strategy and enable Access conversations
- Enhance Data-driven in-market and launch excellence capabilities
- Leverage DD&T platform solutions to enhance LOC reporting and pricing solutions

**Patient Digital Journey and Outcomes**
- Leverage connected digital patient ecosystems for in-market solutions in close collaboration with GEM, GPD and GDT teams
- Ensure digital health solutions are localized and launched successfully and sustainably in the market, leveraging enterprise platforms
- Build capability in the organization to maintain the digital health solutions after launch, from process, people and technology perspectives

**Next Generation Customer Experience**
- Implement NGCE initiatives, including CRM, NBA and OCE, aligned with GPD/GEM NGSE guidance
- Drive alignment and adoption within LOC by connecting and aligning with key stakeholders
- Integrate omnichannel engagement plans in LOC, powered by advanced analytics insights with streamlined operations at scale

**Innovation**
- Drive innovation, incentivizing data and digital proofs of concept (fail fast, learn faster)
- Highlight and promote use cases

**_SKILLS and LEADERSHIP CAPABILITIES_**

**Experience and Education**
- Bachelor’s degree with minimum 15 years of relevant experience; Master’s degree preferred
- Mature leader with breadth of experience across commercial and technology accountabilities
- Track record in leading cross-functional talent to deliver business-led digital initiatives

**Critical Skills and Competencies**
- Deep understanding of LOC needs and technology environment, and experience in aligning business needs and technical capabilities
- Understanding of the value of Digital Health solutions, Patient Solutions and Digital Patient Journey, NGCE and Insights Driven and the impact to on business value
- Strong understanding of external business environment and industry trends
- Highly skilled stakeholder management with history of successful people leadership across functions and domains

**Critical Behaviors**
- Can effectively **manage complex change** and shift gears comfortably; highly effective in ambiguous environments; able to deliver expected results with mínimal direction and guidance.
- Exceptional **decision-making and problem-solving** skills; proven research skills to gather data, best practices and points of view to ensure well-grounded judgment.
- ** Self-directed**, seasoned leader with experience in designing and rapidly implementing new tools and processes and demonstrated ability to handle multiple projects concurrently
- Excellent **interpersonal skills** and experience working with others in high-pressure situations
- Demonstrates **curiosity** and capacity for learning

**Locations**: Sydney, Australia

**Worker Type**: Employee

**Worker Sub-Type**: Regular

**Time Type**: Full time