Head of Digital Technology

**Sydney CBD**
- Lead high performing digital technology product teams
- Own and deliver digital technology strategy
- Hybrid working environment, offering a highly competitive salary.

**About the Role**

Working collaboratively with other key teams such as Cyber, Enterprise Technology and Architecture, this role will develop our digital technology strategy, secure funding, successfully implement, evolve, improve and ultimately retire technical capabilities within the portfolio. It will require a combination of strategic thinking, leadership, technical expertise, stakeholder management and hands-on execution to drive innovation and deliver exceptional experiences

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards

**Duties**

It’s an exciting time at icare where no two days are the same; as the **Head of Digital Technology**

you will:

- Lead and drive high volume, high-pressure and high-complexity digital delivery across multiple product teams, disciplines and services, integrating multiple functions to drive the effective and efficient delivery of complex and diverse services and programs across the whole lifecycle from initiation to decommissioning to ensure customer needs
- Define and develop the digital technology strategy and establish, improve and oversee the delivery, maintenance, evaluation and continuous improvement of critical digital services, to ensure the security, availability, and performance of services for customers to meet current and future needs.
- Provide leadership and vision to reform the way digital services are delivered and managed, including leading collaboration with senior leaders to meet and/or exceed performance standards and key customer and policy outcomes and to ensure a cutting edge, world-class service is delivered
- Provide expert and authoritative strategic advice and rigorously forecast, monitor and report on performance, to inform Executive and government decision making, improvements in customer service and to ensure that talent, culture, systems and processes are aligned to efficiently deliver strategic priorities
- Lead, coach, inspire and motivate a cohesive, skilled and professional team in a modern digital operating environment; and drive continuous improvement in work practices, systems and technology to ensure consistent, high-quality digital delivery and foster a positive employee experience
- Lead research, review trends, identify and manage emerging issues and risks and continuously evaluate and implement new and leading-edge technologies that improve and drive optimal digital service delivery to ensure the long-term success of the business
- Drive effective partnerships with internal and external stakeholders through complex and high-level negotiation and influencing to ensure business objectives and customer needs are met
- Lead and oversee the continuous monitoring of the performance of multiple products through customer feedback, data analytics, and other indicators to ensure customer needs are met.

**Skills & Experience**
- Relevant degree qualifications, e.g. bachelor’s degree in Product Design.
- Demonstrable deep technical knowledge and proven direct experience of establishing and leading digital technology within a product-based environment.
- Proven leadership in product -oriented contexts, including driving process, system, craft and culture improvements to improve product team productivity and effectiveness
- Extensive knowledge and experience in servant and transformational leadership to deliver critical services and outcomes gained through substantial practice

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

Our purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. As NSW’s agency of insurance and care, in the past year we insured 338,000 businesses, covering four million workers and supporting 92,000 workers with injuries. We cared for over 1,800 people severely injured on our roads and supported more than 5,450 impacted by a dust disease. We helped 775 homeowners, insuring $20.9 billion in residential projects, and continue to protect $436 billion in NSW Government assets including iconic landmarks the Sydney Harbour Bridge and Opera House. icare continues to refine and transform how we deliver services to improve experiences for those we serve.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative