Digital Insights Analyst

**Job Title**: Digital Insights Analyst - Suncorp Bank
**Req ID**: 80263
**Department**: SB Digital Bank
**Division**: Suncorp Bank
**Location**: Brisbane or Melbourne
About Us
About the Role
As a Digital Insights Analyst in our Consumer Distribution team you’ll play a key role in helping to curate, analyse & drive insights, data and trends to shape our digital team’s strategy, performance and digital aspirations.
In providing strong, actionable intelligence to our fellow Digital Imagineers and broader stakeholders, you’ll play a pivotal role to enabling data driven decision making, creating feel good banking experiences for our customers.
**Role Location**: Brisbane or Melbourne
**Role Type**: 12 months fixed term contract / secondment opportunity
What will your day look like?
**As a Digital Insights Analyst, you will**:
Support the broader Digital Strategy, Insights and Capability team to produce, iterate and present reports across our key functions including Core Digital Dashboards and Sales Performance (via Adobe Analytics) across our digital portfolios
Proactively work with stakeholders to monitor, analyse and produce Digital NPS reporting that provides guidance in how to maintain desired scores and opportunities to increase Digital NPS.
Support our broader Digital team in creation, analysis and facilitation of deep-dives across our digital assets to unpack challenges, opportunities to deliver targets & outcomes.
Assist the team in iterating and reviewing our digital strategy in-line with Suncorp Bank and ANZ activities.
Assisting with providing insights and intelligence into digital trends and capabilities to guide & support our digital stakeholders in making informed decisions on new experiments, initiatives and Design Thinking workshops.
Be an advocate for data-led decision making by ensuring our product owners and designers are empowered to build amazing experiences.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
A degree in Statistics, Finance, Business Management, Commerce, or a related discipline, complemented by micro-credentials in data storytelling and analysis; strong proficiency in Excel is also essential.
Strong problem-solving and analytical skills with experience in analysing qualitative and quantitative datasets, including proficiency in Adobe Analytics for dashboard creation and digital sales/marketing data interpretation.
Excellent communication skills to effectively manage a diverse range of internal and external stakeholders, ensuring alignment and collaboration on insights and data findings.
Strong presentation skills with the ability to synthesize data into compelling narratives that resonate with stakeholders, supported by familiarity with data storytelling frameworks and tools.
A solid understanding of digital trends, competitors, and innovations, along with familiarity with the NPS model and framework to drive insights and recommendations.
You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you’ll be doing work that really matters. That’s because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members’ wellbeing is a top priority and we know it’s the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Job Posting End Date
20/11/2024, 11.59pm, (Melbourne Australia)