Member Services Officer

1 week ago

Adelaide, Australia SA Government -DEPARTMENT OF TREASURY AND FINANCE Full time

**Department of Treasury and Finance**
**Job reference**: 664022
**Location**: 5000 - ADELAIDE
**Job status**: Long Term Contract
**Eligibility**: Open to Everyone

At the Department of Treasury and Finance we work together to ensure South Australia is a thriving, prosperous state now and into the future.

We are the lead agency for economic, social, and financial policy outcomes. We play a vital role in providing financial services to the community and economic and fiscal policy advice to the Government of South Australia.

Super SA is a branch within the Department of Treasury and Finance. Super SA is a superannuation fund provider who, for 120 years has been helping South Australian government employees secure their financial future.

We’re dedicated to championing the financial well-being of South Australians and passionate about helping members to live their best life in retirement. Our long-term success is largely due to the talent and expertise of our people. We strive to create an environment that is supportive, safe, and secure. Our work culture is positive and inclusive, so that our people benefit from a rewarding and enjoyable work experience.

**About the Opportunity**
**The Member Services Officer provides specialised superannuation-based information to members, agencies and stakeholders that relate to the schemes and products administered by the Super SA office. The role is based in the Contact Centre and is focussed primarily on the provision of member service via phone in the Call Centre, via face-to-face interaction in the Member Centre, and via written and electronic correspondence.

Activities undertaken by the Member Services Officer include:

- Providing information relating to eligibility criteria, legislation, insurance, and taxation.
- Providing specific and accurate details related to individual and member accounts.
- Providing information relating to targeted campaigns, superannuation, and insurance related services.
- Calculating superannuation benefits.

**About you**
**We are looking for enthusiastic people with a commitment to service excellence to provide high quality and effective customer service to our members.

To be successful, you must address the selection criteria below in a cover letter:

- Exceptional interpersonal communication skills verbal, written and face to face.
- Able to handle difficult situations in a calm, positive and objective manner.
- Able to embrace new methods and adapt to change.
- Able to demonstrate analytical and problem-solving skills and the ability to develop and implement solutions.
- Able to work on multiple tasks and prioritise those tasks to meet deadlines.
- Able to deal with sensitive issues with tact, diplomacy and maintain confidentiality.

**What we Offer**
- Flexible working options
- Salary packaging options
- Discounted gym membership
- Supportive career development opportunities
- Employee Assistance Program for you and your family
- Be Well Program

**Pool Recruitment Process**

**Remuneration**
**ASO3 - $67,589 min - $72,033 max per annum, plus superannuation

**For a confidential discussion about the role please contact**
**Scott Egan
Team Leader, Member Services

**Application Instructions**

**Applications close**: 05/04/2026 11:45 PM

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