Customer Service Manager

2 days ago

Greenacre, Australia Bupa Full time

**About the Home**

Bupa Greenacre is a modern care home set in the south west of Sydney. You’ll be close to the local community with neighbouring schools, parks and a shopping centre nearby. It consists of 138 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.

**About the Role**

We have an exciting opportunity for a dynamic Customer Service Manager to partner with our General Manager as part of the leadership team at our care home. You will lead a team to complete a range of administrative duties across different sections of the business with core focus areas as follows:

- ** Resident Placement** - Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by been the key lead in handling enquiries and coordinating admissions.
- ** Employee Service** - Support and oversee the Care home employee experience, through: Administering rosters, recruitment activities, complete the onboarding and induction of new starters, managing annual and sick leave in the rosters.
- ** Concierge**:

- Effectively lead the customer and administrative experience function of the Care Home, ensuring customer service is delivered to the highest of standards.

**Skills and Experience**
- Previous work experience in an administration and customer focused role in a service related industry is essential.
- Experience in rostering and the use of Kronos or payroll systems is desirable
- Previous experience in an aged care or retirement living sales environment is desirable
- Able to work autonomously and effectively prioritise the work of themselves and others within established policies, guidelines, and procedures.
- Effective time management and organisational skills
- Strong problem-solving abilities.
- Excellent communication and interpersonal skills

**Culture**

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

**How to Apply**

Bupa Villages and Aged Care is a NDIS approved provider. As part of the NDIS scheme, employees working within a NDIS facility, in a risk assessed role, must have a completed NDIS check. This is part of compliance and needs to be completed prior to commencement - successful applicants will have this cost reimbursed upon commencement.

**IMPORTANT: All aged care workers must be vaccinated against seasonal influenza, and have the relevant COVID and Booster vaccinations in line with State legislation. Evidence of these vaccinations will be required prior to commencement.**

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.

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