Practice Manager/receptionist

**Position Description - Practice Manager**

**Position title**: Practice Manager **Reports to**: Practice Principal & Practice Owner

**Purpose of position**:To manage human resources, maintain financial records and implement quality systems in order to ensure a smooth and efficiently functioning practice, in addition to providing an exceptional standard of care to our patients.

**Responsibilities Include**:
**Business Planning**
- Determine annual business goals in consultation with the Practice Principal(s).
- Develop and implement strategies for achievement of practice goals.
- Prepare budgets and business plans around the goals.
- Provide regular reports on business performance in relation to the budgets, business plans, and business goals.

**Risk Assessment and Management**
- Undertake regular risk assessments in the areas of financial services, human resources, facilities, clinical services and patient services.
- Review all significant events/incidents, near misses or mistakes in accordance with practice procedures and in consultation with the Practice Principal(s) where required.
- Maintain responsibility for handling all internally or externally generated grievances to resolution.
- Develop and maintain the practice’s emergency response plan.

**Human Resources**
- Recruitment, development and management of non-clinical practice staff to ensure high performance and continuing professional improvement.
- Leadership and management including team building, delegation of tasks and conflict resolution.
- Administer payroll to ensure both employee and employer interests are protected, tax/superannuation obligations are met and records are maintained.

**Quality Improvement Leadership**
- Take leadership in reviewing and improving practice systems to ensure smooth and efficient functioning, high quality services and continuous improvement.
- Actively encourage engagement and participation of other members of the practice team in quality improvement opportunities.
- Maintain a quality improvement plan that is regularly reviewed and feedback presented to the practice team.

**Finances**
- Maintain and control debtors, creditors and general ledger to ensure maximum profitability and cash flow and compliance with all taxation, record keeping and other statutory requirements. Prepare financial reports and taxation records and liaise with external accountant as required.

**Equipment and Software and Data Security**
- Maintain primary responsibility for the practice’s electronic systems and computer security, in consultation with our external IT contractor, including: o Maintaining computer hardware and software o Scheduling maintenance and upgrades of equipment o Educating the practice team about data security and the need to follow the practice’s security protocols and policies o Monitoring all members of the practice team to ensure they are following the practice’s security protocols and policies.
- Prepare recommendations and arrange finance for purchase of capital equipment.

**Compliance**
- Maintain awareness of current and new legislation to ensure the practice is complying with all statutory and regulatory obligations including industrial and employment law, workplace health and safety requirements, privacy obligations and taxation responsibilities.
- Prepare for AGPAL accreditation in collaboration with AGPAL team and clinic doctors and staff.
- Ensure relevant personnel are kept informed and changes are made to systems and procedures as required.
- Ensure practice complies with all contractual obligations.

**General**
- Filling in for other administration staff when they’re unable to work.
- General administration duties.
- Other responsibilities as required.

**Expected behaviours and personal attributes**
- Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs.
- Excellent interpersonal and communication skills, both written and verbal.
- Always be well-presented, friendly, courteous and obliging.
- Represent the practice in a confident and positive manner at all times.
- Undertake all duties in a diligent manner, with honesty and integrity,
- Maintain absolute confidentiality regarding patient and practice information.
- Have a vigilant attitude to accuracy, being prepared to double check as necessary.
- Ability to work cooperatively and independently.
- Ability to prioritise and organise, with attention to detail.
- Demonstrated commitment to ongoing professional development.

**Job Types**: Full-time, Permanent

**Salary**: $25.00 per hour

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Overtime pay

Application Question(s):

- Do you have 3-5 years experience in a similar role?
- Medical Software Knowledge is a must (e.g. Best Practice Software, Genie or Medical Director)
- Must have experience in computer software, such as, Microsoft Office 365 and Accounting software (MYOB)

**Experience**:

- Me