Aboriginal and Torres Strait Islander Identified

1 week ago

Docklands, Australia Medibank Full time

We are proud to have launched our 5th Reconciliation Action Plan, with a focus and commitment to improve employment outcomes for Aboriginal and Torres Strait Islander employees. As an Aboriginal and Torres Strait Islander employee, you can join our Aboriginal Employee Network, have a voice within the company, connect regularly with our CEO, have access to Cultural and Ceremonial leave, and most importantly, feel safe and supported to bring your whole self to work.

**The role..**

We want to make life easy for our members, so we are looking for fun and personable individuals to join our team as a Customer Service Specialist working in our inbound call centre, with the luxury of working from home or in the Wollongong office.

We are looking for customer obsessed people who have a passion for providing that quality customer service experience and making insurance simple. Every call you take will be a unique experience, one moment you could be handling calls related to benefits or payments and the next you’ll be discussing the great offers ahm has available.

You will be working full time on a rotating roster anywhere between the hours of 9am and 6pm (AEST) across Monday to Friday (no weekend work.bonus)

Don’t stress about needing to know the ins and outs of health insurance, we will get you up to speed with our in-depth training. All we ask for is the willingness to learn and motivation to strive for success in this role

**So, who is ahm. (the awesome company you will work for)**

Simple, easy and affordable. What more could you want? That’s our mission for health insurance. When our members are good, life is good

We take a straight forward approach to private health insurance to make life simple. We are people who care about delivery first and fancy titles second.

If you have a passion for delivering great customer service skills and a love of innovation, now is the time to join ahm, the fastest growing health insurance brand in Australia.

**About you.**
- Committed to delivering exceptional and engaging customer service to our members
- Ability to quickly build rapport and convey empathy over the phone with our members
- Experience working in customer service either face-to-face or over the phone
- Experience working towards KPIs and targets would be ideal
- Ability to pick up new systems quickly is essential
- Adaptable and agile with change
- A team player who wants to be part of a high performing team but also able to thrive autonomously
- Proactive approach in identifying potential issues and active problem solving skills
- Hunger to want to grow and develop - we love growing and developing our team

**You will have a reliable and fast broadband service (NBN or ADSL) & be confident in using various IT software. All necessary equipment for the role will be provided by ahm.**

**_Please note: Training for this role will be held at the ahm Wollongong Head Office for 10 weeks. The start date for this role will be Monday 16th October._**
- This is an identified role for Aboriginal or a Torres Strait Islander and constitutes a special measure under s. 8 of the Racial Discrimination Act 1975 (Cth), s. 27 of the Discrimination Act 1991 (ACT), s.57 of the Anti-Discrimination Act 1996 (NT), s 25 of the Anti-Discrimination Act 1991 (Qld), s. 65 of the Equal Opportunity Act 1984 (SA), ss. 25 & 26 of the Anti-Discrimination Act 1998 (Tas), s. 12 of the Equal Opportunity Act 2010 (Vic), s. 51 of the Equal Opportunity Act 1984 (WA)._

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