Advice Assurance Manager

2 weeks ago

Melbourne, Australia AustralianSuper Full time

At AustralianSuper, we truly care about our colleagues.We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.

**Your New Role**

Reporting to the Senior Manager, Advice Assurance, the Advice Assurance Manager works within Member Domain, Guidance & Advice and is responsible for assessing and monitoring the quality of advice being delivered to members through Fund based digital, phone, face to face channels and through our external registered adviser channel.

Key duties include but are not limited to:

- Support the first line of accountability for the provision of quality advice across the Fund’s advice channels.
- Conduct reviews of our Internal Advice Channels (phone and face to face), including our 3rd party advice providers (IFS and MUFG) to gain assurance they are complying with the legislative and regulatory requirements.
- Assess and evaluate our third-party adviser compliance frameworks and practices against key legislative and regulatory obligations, professional standards and, business rules in order to develop assurance over the quality of advice being delivered to the Fund’s members, and identify gaps, issues and key emerging risks.
- Produce and present written Advice Assessment Reports and include recommendations where appropriate.
- Recommend and establish remediation activities collaborating appropriate stakeholders (internal and external)
- Assess and approve advice fee escalations
- Facilitate and provide reporting for the monthly referral panel meetings and assist with the oversight of the Fund’s advice referral program
- Conduct advice fee reviews to ensure the Fund’s adherence to its advice fee oversight obligations.Develop and maintain relevant procedures, processes guides, policies and standards.

**What you’ll need**
- Previous experience in financial planning compliance, legal, regulatory or auditing.
- Excellent written and oral communication skills.
- Strong stakeholder engagement skills including excellent communication with the ability to build relationships and provide feedback in a constructive manner.
- An ability to make clear decisions which may involve difficult choices or considered risks.
- Attention to detailWork with tight deadlines

**Life at AustralianSuper**

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

**What’s Next**

Australian or New Zealand citizenship or Australian permanent residency status is required.

**Progress powered by purpose.**
- Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you._

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